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Front of House Manager

2 months ago


York, York City, United Kingdom Ideal Care Homes Full time

About Ideal Care Homes

We are a leading provider of luxury care homes, dedicated to delivering exceptional care and service to our residents.

Job Summary

We are seeking a highly motivated and experienced Front of House Manager to join our team at Handley House in York. As a Front of House Manager, you will be responsible for leading our front of house team and ensuring that our residents receive the highest level of service and care.

Key Responsibilities

  • Lead the Front of House Team
  • Deliver Exceptional Customer Service
  • Manage Front of House Operations
  • Develop and Implement Service Standards
  • Monitor and Improve Service Quality

Requirements

  • Proven Experience in a Front of House Role
  • Excellent Customer Service Skills
  • Strong Leadership and Management Skills
  • Ability to Work in a Fast-Paced Environment
  • Basic Understanding of Sales Principles

What We Offer

  • Competitive Salary and Benefits Package
  • Exceptional Training and Development Opportunities
  • Consistent Shift Pattern – Monday to Friday, 9am-5pm
  • 23 Days Holiday Plus Bank Holidays
  • DBS Provided
  • Regular Staff Social Events
  • Free Onsite Car Parking and Close to Local Transport Links
  • First-Rate Working Environment in a Purpose-Built Luxury Home
  • Refer a Friend Scheme
  • Opportunity to Take Part in Exciting Trips and Activities with Our Residents