Housing Management Specialist
2 hours ago
About the Role
We are seeking a skilled and compassionate Housing Officer to join our team at Riverside. As a Housing Officer, you will play a vital role in delivering an outstanding housing management service to our customers.
Key Responsibilities
- Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
- Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures
- Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
- Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
- Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy
- Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement
Delivering an Administration Service
- Carry out administrative tasks to support the efficient running of the service
- Produce reports and other written documentation as required to support housing management delivery
- Maintain and update clear, accurate and strength-based records on the appropriate digital platform
- Assist schemes in daily operational tasks, including answering phones and working on Reception, as required
Working with Us
At Riverside, we value diversity and inclusivity. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
What We Offer
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Person Specification
Essential
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of working within housing management
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Previous experience in positively resolving incidents
- Demonstrate initiative and confidence to make and act on decisions
- Competent administrative and IT skills (to be able to produce reports and other communications)
Desirable
- Knowledge of current benefit systems
- Knowledge of Housing regulations
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- Experience of working within a care & support environment
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