Customer Service Team Lead

2 weeks ago


Crudwell Wiltshire, United Kingdom Outdoor and Cycle Concepts Ltd Full time £24,960
Job Description

Customer Care Executive

Hours: Full Time (40 hours per week)

About the Role:

We are seeking a highly skilled and motivated Customer Care Executive to join our team at Outdoor and Cycle Concepts Ltd. As a key member of our Customer Care team, you will be responsible for delivering exceptional service to our customers, promoting sustainability, and supporting them with top-notch products from world-leading brands.

Key Responsibilities:

  • Deliver outstanding service to customers via various channels.
  • Drive sales through excellent customer service and product knowledge.
  • Meet departmental and personal service level agreements and KPIs in line with company standards.

What We Offer:

  • Competitive base salary of £24,960 per annum.
  • ~40-60% discount across our range of products.
  • ~33 days holiday (including bank holidays).
  • ~ Company pension scheme.
  • ~ Access to Perkbox, offering discounts and savings on a wide range of products and services.

About Us:

Outdoor and Cycle Concepts Ltd is a leading outdoor retailer, home to Cotswold Outdoor, Runners Need, and Snow + Rock. We are committed to promoting sustainability and delivering exceptional service to our customers.



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