Customer Service Team Lead
2 weeks ago
Job Title: Customer Service Team Lead
Job Summary:
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Outdoor and Cycle Concepts Ltd. As a key member of our Customer Care team, you will be responsible for delivering exceptional service to our customers and driving sales through excellent customer service and product knowledge.
Key Responsibilities:
- Deliver outstanding service to customers via multiple channels
- Drive sales through excellent customer service and product knowledge
- Meet departmental and personal service level agreements and KPIs in line with company standards
- Collaborate with the team to achieve sales targets and improve customer satisfaction
Requirements:
- Experience in customer service and team leadership
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong product knowledge and sales skills
What We Offer:
- Competitive base salary of £24,960 per annum
- ~40-60% discount across our range of products
- ~33 days holiday (including bank holidays)
- ~ Company pension scheme
- ~ Access to Perkbox, offering discounts and savings on a wide range of products and services
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