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Customer Service Team Lead

2 months ago

Crudwell Wiltshire, United Kingdom Outdoor and Cycle Concepts Ltd Full time £24,960
Join Outdoor and Cycle Concepts Ltd as a Customer Care Executive and become a key player in our Customer Care team. As a valued member of our group, you'll be at the forefront of delivering exceptional service to outdoor enthusiasts. Help us promote sustainability and support our customers with top-notch products from world-leading brands.

Key Responsibilities:

* Deliver outstanding service via telephone, chat, and email.
* Drive sales through excellent customer service and product knowledge.
* Meet departmental and personal service level agreements and KPIs in line with company standards.

What We Offer:

* Competitive base salary of £24,960 per annum.
* ~40-60% discount across our range of products.
* ~33 days holiday (including bank holidays).
* ~ Company pension scheme.
* ~ Access to Perkbox, offering discounts and savings on a wide range of products and services.

Requirements:

* Experience in customer service and a passion for delivering exceptional service.
* Ability to thrive in a team environment and work collaboratively with colleagues.

If you're a customer-focused individual with a passion for delivering outstanding service, we'd love to hear from you