Customer Service Team Lead

1 month ago


Crudwell Wiltshire, United Kingdom Outdoor and Cycle Concepts Ltd Full time £27,800

Are you a customer service professional looking for a new challenge? We're seeking a Customer Care Supervisor to join our team at Outdoor and Cycle Concepts Ltd.

About the Role:

  • Manage the day-to-day workload of the Customer Care department.
  • Drive the team to exceed targets.
  • Identify and log continuous improvement opportunities.
  • Engage with the team to create a positive department atmosphere.
  • Maintain awareness of department activities and performance.
  • Report on daily performance and track issues hourly.

Requirements:

  • Proven customer service experience.
  • Leadership experience in a similar environment.
  • Excellent communication skills.
  • High attention to detail.
  • Problem-solving abilities.

What We Offer:

  • Base salary of £27,800 per annum.
  • Annual Bonus.
  • 40-60% discount on our products.
  • 33 days holiday (including bank holidays).
  • Company pension scheme.
  • Access to Perkbox for year-round savings on various expenses.

About Us:

We're a leading outdoor retailer with a passion for providing excellent customer service and top-tier products. We're committed to sustainability and supporting outdoor enthusiasts.



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