Customer Service Team Lead
1 month ago
Are you a customer service professional looking for a new challenge? We're seeking a Customer Care Supervisor to join our team at Outdoor and Cycle Concepts Ltd.
About the Role:
- Manage the day-to-day workload of the Customer Care department.
- Drive the team to exceed targets.
- Identify and log continuous improvement opportunities.
- Engage with the team to create a positive department atmosphere.
- Maintain awareness of department activities and performance.
- Report on daily performance and track issues hourly.
Requirements:
- Proven customer service experience.
- Leadership experience in a similar environment.
- Excellent communication skills.
- High attention to detail.
- Problem-solving abilities.
What We Offer:
- Base salary of £27,800 per annum.
- Annual Bonus.
- 40-60% discount on our products.
- 33 days holiday (including bank holidays).
- Company pension scheme.
- Access to Perkbox for year-round savings on various expenses.
About Us:
We're a leading outdoor retailer with a passion for providing excellent customer service and top-tier products. We're committed to sustainability and supporting outdoor enthusiasts.
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