Cybersecurity Operations Manager

7 days ago

Belfast, United Kingdom Telefónica Tech (EN) Full time

Job Title: Security Operations Team Lead

Job Summary:

We are seeking an experienced Security Operations Team Lead to join our team at Telefónica Tech (EN). As a key member of our cybersecurity team, you will be responsible for overseeing and managing a team of 12 security analysts within the Security Operations Center (SOC). Your primary responsibility will be to ensure the efficient and effective monitoring, detection, and response to cybersecurity threats.

Key Responsibilities:

  • Team Management: Lead, mentor, and support a team of 12 L1 SOC analysts, ensuring that they are well-trained, motivated, and equipped to handle security incidents effectively.
  • Incident Response Coordination: Oversee the investigation and response to security alerts, ensuring that incidents are escalated and resolved in a timely manner.
  • Process Improvement: Develop and refine SOC processes, workflows, and playbooks to enhance the team's efficiency and effectiveness in threat detection and incident response.
  • Performance Monitoring: Monitor team performance through KPIs and metrics, providing regular feedback and conducting performance reviews to drive continuous improvement.
  • Communication: Act as the primary point of contact between the L1 SOC team and higher-level management, ensuring that critical incidents are reported and communicated appropriately.
  • Training and Development: Identify skill gaps and coordinate training sessions to ensure that the team stays up-to-date with the latest cybersecurity trends, tools, and techniques.
  • Shift Management: Ensure proper shift coverage and scheduling to maintain 24/7 SOC operations, minimizing downtime and ensuring continuous monitoring.
  • Tool Management: Work with security tools and platforms, ensuring that the team effectively utilizes them for threat detection and incident response.

Requirements:

  • Proven experience in a SOC environment, with a minimum of 3-5 years in cybersecurity.
  • Strong leadership skills with prior experience managing or leading a team.
  • In-depth knowledge of cybersecurity threats, vulnerabilities, and incident response procedures.
  • Familiarity with SOC tools and technologies, such as SIEM, IDS/IPS, EDR, and threat intelligence platforms.
  • Excellent communication skills, both written and verbal, with the ability to convey complex technical information to non-technical stakeholders.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Qualifications:

  • Relevant certifications (e.g., CISSP, CISM, CEH) are a plus.

Additional Information:

  • Must have the right to live and work in the UK, currently based within the UK, and you must have been a UK resident for four out of the last five years.
  • Must have full and valid UK driving licence and access to own transport to travel between sites.
  • Any offer would be conditional upon the successful candidate passing a full DBS national security vetting process.
  • Compliance to ISO27001, ISO27018, ISO20000, ISO22301 and ISO9001 is essential to our business.
  • Quality, IT Service Management, Business Continuity and Information security awareness, education and training are given regularly.
  • SC clearance or DV clearance would be a benefit.

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