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Client Account Partner
2 months ago
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Chief Value Partner will be the primary accountable lead and trusted advisor, dedicated to driving value for the assigned account portfolio. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources.
Supported by the Celonis cross-functional teams, you will drive measurable business impact across various processes, functions, and business areas and accelerate the adoption of our platform. The Chief Value Partner will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.
Key Responsibilities:
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
- Community Builder and Customer Advocacy
- Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.
- Strong experience in driving large-scale transformation programs, process re-engineering engagements, and implementations
- Strong experience working for or within the Oil & Gas space, being familiar with current challenges, strategic direction, and ongoing initiatives. Strong existing network is a plus.
- Extensive experience in achieving business objectives through the deployment of software solutions
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence
- Project management: ability to organize and manage multiple streams
- Be willing to travel to meet with customer stakeholder needs (25%)
