Customer Insight Strategist
2 months ago
About the Role:
We are seeking a highly skilled and experienced Principal Research Consultant to join our Research & Insight team at British Airways. As a key member of our dynamic team, you will play a critical role in driving the customer agenda using compelling customer insight from a breadth of sources.
Key Responsibilities:
- Provide customer insight from market research to inform business decisions and drive change in our product and service offerings.
- Define, develop, and deliver insight solutions and recommendations that meet the needs of both internal stakeholders and the business.
- Manage stakeholder relationships with internal colleagues and third-party insight suppliers.
- Collaborate with colleagues in our partner airlines within IAG, our parent company.
- Act as an internal consultant to colleagues on customer-related matters.
- Communicate insights in a compelling and impactful way.
Requirements:
- Experience of managing large-scale quantitative insight programs, ideally in the customer experience.
- Relevant experience of working with external market research agencies, consultancies, or clients.
- Proven analytical ability to synthesize a broad range of data sources, including internal operational and social media data, to produce recommendations and insights.
- Comfortable presenting complex data and strategic recommendations at all levels of the organization.
- Strong communication skills, both written and verbal.
- Proficient in using PowerPoint and Excel, with the ability to interrogate structured and unstructured data sets.
What We Offer:
We believe that all our people should feel valued for their contributions. Our rewards go beyond a competitive salary, including access to brilliant staff travel benefits, hybrid work environment, and opportunities for career growth and development.
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