Application Analyst

2 weeks ago

London, Greater London, United Kingdom AXA Group Full time
About the Role

We are seeking a highly skilled Application Analyst to join our Technology team at AXA IM. As a key member of our Front Office Support team, you will be responsible for providing technical support and maintenance for our Simcorp Front Office Support systems.

Key Responsibilities
  • Provide functional process and technical support on OMS/EMS systems
  • Undertake daily operational checks, investigate, and resolve any problems identified
  • Follow strictly the procedures to send service requests to the editor and to escalate issues
  • Functional requirements gathering from the front, middle and back-office investment management system users
  • Maintain market awareness and propose new solutions/approaches to the business, building on a foundational knowledge of the process and data flows in use
  • Answer, evaluate and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with investment systems and where required, implement relevant steps to prevent re-occurrence
  • Collaborate with third party vendors as required, in accordance with agreed standards and procedures
  • Build credible, trusted advisor relationships with the business and assist with issues as they arise, logging and tracking them in call logging tools
  • Ensure appropriate change management processes are implemented to benefit users
  • Study and propose tactical solutions as required
  • Produce user and functional procedure guides
  • Communicate with the users on system/module availability / future evolutions using the standard templates
  • Provide training to clients when processes change, or new functionality becomes available
  • Provide expertise in technical/functional analysis to drive business process change
  • Ensure compliance with all information security policies and proactively look for advice for new scenario as they arise
  • Implement and operate regular end user activity monitoring for the given application
  • Participate actively on the yearly upgrade of SimCorp Dimension and on any patch release (qualification, regression tests, etc...)
  • Assist the project managers in the context of projects impacting SimCorp Dimension on which their
  • Analyse existing processes
  • Gather business requirements
  • Write functional specifications
  • Contribute to the testing phase for new versions and/or new tools
About You

We are looking for a highly motivated and experienced Application Analyst who is passionate about delivering exceptional technical support and maintenance for our Simcorp Front Office Support systems. You will be working closely with our Front Office Support team to ensure the smooth operation of our systems and provide expert technical guidance to our business users.

You will have a strong background in technology and experience working with OMS/EMS systems. You will be able to communicate effectively with technical and non-technical stakeholders and have excellent problem-solving skills. You will also have a strong understanding of business processes and be able to analyze and improve existing processes.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Application Analyst looking for a new challenge, please apply today.

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