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Application Analyst

2 months ago

London, Greater London, United Kingdom MUFG Investor Services Full time
About the Role

We are seeking a highly skilled Application Analyst to join our team at MUFG Investor Services. As a key member of our Application team, you will play a critical role in ensuring the smooth operation of our internal applications and providing exceptional support to our users.

Key Responsibilities
  • Application Support: Provide level 1 and level 2 incident and problem management support for our IT core applications, working closely with vendors and internal support teams to resolve technical and user issues.
  • Process Documentation: Document processes, procedures, and policies to ensure the appropriate governance of our platforms.
  • Monitoring and Issue Resolution: Day-to-day monitoring of our internal processes to ensure proactive resolution of any issues that arise.
  • User Training and Support: Document business user procedures and provide support user training to ensure seamless adoption of new applications.
  • Platform Releases: Participate in the coordination and implementation of new platform releases with business users.
  • Project Support: Support project managers in ongoing initiatives related to business core operations solutions.
  • Internal Coordination: Coordinate between distinct internal IT functions and groups to ensure high-quality service delivery and total ownership of issues to complete resolution.
  • Business Continuity and Disaster Recovery: Support the business in business continuity and disaster recovery initiatives.
Requirements
  • Experience: 3+ years in a team responsible for providing analytical support and administration of business applications.
  • Education: Bachelor's degree in Computer Science or a related technical field, or equivalent experience.
  • Technical Skills: Familiarity with SS&C Advent Geneva, Broadridge Security Master, Price Master, and Analytics Master. Proficiency in Linux operating systems, strong programming skills in Python, C#, and Visual Basic, and experience with SQL Server.
  • Soft Skills: Excellent problem-solving skills, attention to detail, and ability to work in a team environment.
Preferred Qualifications
  • Additional Technical Skills: Understanding of Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, and AWS.
  • Methodologies and Standards: Knowledge of system development lifecycle and standard software development methodologies, including ITIL standards.
  • Infrastructure Management: Understanding of application/database infrastructure setup and management.
  • Technical Writing: Experience in technical writing/documentation skills.