Club Ambassador

6 days ago

London, Greater London, United Kingdom ARC Club Full time
Job Description

**About ARC Club**

We are a dynamic and ambitious start-up team, dedicated to transforming the coworking experience through our female-founded, impact-focused venture. Our mission is to create a network of 50 clubs across 5 years, delivering exceptional customer experiences and setting the standard for best practice.

**Your Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Club Host. As a key member of our team, you will be responsible for delivering an outstanding customer experience, refining our service to meet the evolving needs of our members and guests.

**Key Responsibilities**

• **Customer Service**: Provide a warm welcome and a productive experience for all users, members, guests, and the general public, ensuring a smooth customer journey and professional space management.

• **Local Insight**: Build strong relationships with Club members, engage in depth with their needs to bring ideas for how to improve the ARC Club offer, and share insight with the whole ARC Club team.

• **Community Growth**: Promote partnerships, member sales, and venue hire opportunities, and promote ARC Club to community partners.

• **Operational Excellence**: Uphold operational excellence at the club, ensuring a seamless and efficient experience for all.

**Requirements**

We are looking for an individual with:

• **Customer Service**: A background in any customer-facing role.

• **Creativity and Adaptability**: Innovation in your bones, with the confidence to bring ideas to the table and try new things.

• **Time Management**: Punctual and reliable.

• **Attention to Detail**: Fantastic organization skills.

• **Practicality**: A natural problem-solver, enjoying a challenge and responding calmly to issues.

• **Self-Directed**: The capacity to lead autonomously, work effectively within a team, and ask for help when necessary.

• **Empathy and Communication**: Excellent written and verbal communication, with a passion for people and building community.

**Benefits**

As a member of the ARC Team, you will enjoy:

• **Enrollment into the People's Pension scheme** following a successful probationary period.

• **One ARC rolling membership** to share with a family, friend, or neighbor.

• **Unlimited use of ARC** (subject to open hours) when not working.

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