Healthcare Reception Coordinator
3 weeks ago
Position Overview
St John's Medical Centre is seeking a dedicated Healthcare Reception Coordinator to become a vital member of our established Reception Team.
The ideal candidate will possess a strong background in customer service, excellent communication abilities, and a passion for teamwork. While experience in General Practice is beneficial, it is not a prerequisite, as we are committed to providing comprehensive training and support to the right individual.
This role requires flexibility in working hours, with a commitment to working between 07:30am and 18:30pm, Monday to Friday. Weekly schedules will vary to accommodate the needs of the practice, and we strive to provide at least two weeks' notice for rotas.
Flexibility is essential, as additional hours may be required to meet the demands of the practice, including the possibility of occasional weekend shifts.
Key Responsibilities
The Healthcare Reception Coordinator will undertake a variety of tasks, including but not limited to:
- Delivering exceptional patient care to our practice population.
- Assisting patients with appointment bookings and addressing inquiries via phone, online submissions, or in person.
- Managing requests for repeat prescriptions.
- Completing administrative tasks and patient-related duties as needed.
- Maintaining accurate and up-to-date records in the clinical system, adhering to practice protocols.
About St John's Medical Centre
St John's Medical Centre is a well-established healthcare provider serving approximately 13,000 patients. As a Training Practice, we regularly host GP Registrars, Nursing Placements, and students from local colleges and schools. Our commitment to quality care is reflected in our 'Good' rating from the CQC.
Our diverse multi-disciplinary team includes GP Partners, Salaried GPs, Practice Nurses, Healthcare Assistants, and Clinical Pharmacists, supported by a robust team of Receptionists and Administrators to ensure the smooth operation of the practice.
Benefits of Joining Our Team
- Complimentary Staff Parking
- Generous Annual Leave Entitlement
- NHS Pension Scheme
- Discounts at Various Retailers and Restaurants
- Comprehensive Training and Support
For inquiries regarding this position, please reach out to our team.
Note: We reserve the right to close this advertisement early if we receive a high volume of applications.
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