Customer Service Representative

2 weeks ago

Coventry, Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

About the Role

The Coventry and Warwickshire Partnership Trust is seeking a highly motivated and organized individual to join our team as a Customer Service Representative. This role will be based at the Caludon Centre and will be responsible for providing exceptional customer service to individuals seeking mental health services.

Key Responsibilities

  • Provide high-quality customer service to individuals via phone and in-person
  • Manage and respond to referrals and administrative tasks in a timely and efficient manner
  • Work collaboratively with the Mental Health Access Hub team to ensure seamless service delivery
  • Maintain accurate records and reports as required

Requirements

  • Good general education including GCSE English & Maths
  • Standard keyboard / IT skills
  • Ability to pay attention to detail
  • Good Communication Skills both written and verbal
  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

About Us

The Coventry and Warwickshire Partnership Trust is a leading provider of mental health services in the region. We are committed to delivering high-quality care and support to individuals and communities. Our team is passionate about making a positive difference in the lives of others, and we are seeking like-minded individuals to join our team.

What We Offer

  • Generous annual leave entitlement
  • Excellent learning and development opportunities
  • Salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • Discounts with a range of retailers, restaurants and entertainment venues
  • Wellbeing support, including an in-house counselling service, external helpline and more

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