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Customer Service Representative II
2 months ago
We are seeking a highly skilled Customer Service Representative II to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, handling order management, and resolving customer complaints in a timely and professional manner.
Key Responsibilities- Provide customer service and support via phone, email, and other communication channels
- Manage customer orders from quote to cash, ensuring timely and accurate fulfillment
- Resolve customer complaints and issues in a professional and courteous manner
- Utilize CRM systems and practices to track customer interactions and resolve issues
- Develop and maintain strong relationships with customers to drive customer retention and satisfaction
- Proven customer service and order management experience
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Familiarity with CRM systems and practices
- Excellent problem-solving and analytical skills
At Thermo Fisher Scientific, we offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
