Customer Service Representative II
2 weeks ago
Purpose: At Thermo Fisher Scientific, we're committed to delivering exceptional customer experiences. As a Customer Service Representative II, you'll play a vital role in providing timely and effective support to our customers, ensuring their needs are met and exceeded.
Nature of Experience:
- Order Management: You'll be responsible for managing orders from quote to cash, ensuring seamless execution and timely delivery.
- Customer Service: With a proven track record of providing exceptional customer service, you'll handle customer inquiries, resolve issues, and maintain a positive relationship with our customers.
Key Skills:
- Order Management
- Customer Service
- Issue Resolution
- Customer Retention
- Listening Skills
- Phone Skills
- Email Etiquette
- Conflict Resolution
- Multitasking
- Positive Attitude
- Attention to Detail
- People-Oriented
- Analysis
- Problem-Solving
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
About Thermo Fisher Scientific:
We're a company of 70,000 extraordinary minds, each with a unique story to tell. Join us in our mission to deliver innovative solutions that make a difference in people's lives.
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