Customer Service Representative II

3 weeks ago


Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full time

Purpose: Provide exceptional customer service, handle order management, and resolve customer complaints in a timely and professional manner.

Nature of Experience:

Proven track record of delivering high-quality customer service, with experience in order management and customer care.

Strong phone handling skills, excellent email writing skills, and active listening abilities.

Familiar with CRM systems and practices, with a customer-centric approach.

Key Responsibilities:

  1. Provide customer service via phone, email, and chat.
  2. Manage orders from quote to cash, ensuring timely and accurate fulfillment.
  3. Resolve customer complaints and issues in a professional and courteous manner.
  4. Collaborate with internal teams to achieve customer satisfaction and loyalty.

Requirements:

  • Proven customer service experience, with a focus on order management and customer care.
  • Strong phone handling skills, excellent email writing skills, and active listening abilities.
  • Familiarity with CRM systems and practices.
  • Customer-centric approach, with a focus on delivering exceptional customer experiences.

About Thermo Fisher Scientific:

At Thermo Fisher Scientific, we're dedicated to empowering our customers to make the world healthier, cleaner, and safer. Join our team of passionate and talented individuals who are shaping the future of science and technology.



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