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Travel Insurance Customer Support Specialist
3 months ago
Exciting Opportunity: AIG Travel is seeking a dedicated Customer Service Advisor to enhance our Medical Assistance team.
About Us: AIG Travel is a prominent global provider of travel insurance solutions, offering essential support to millions of travelers worldwide.
Role Overview: As a Customer Service Advisor, you will be the initial point of contact for clients requiring medical assistance during their travels. This role is perfect for individuals who are eager to make a significant impact by providing compassionate support to customers in challenging situations.
Key Responsibilities:
- Assist customers by providing practical solutions and guidance during distressing times.
- Collaborate with our in-house Medical team to facilitate medical assistance and emergency travel services.
- Offer customer service support regarding policy coverage, monitor patient status, and coordinate travel emergencies.
- Deliver pre-travel advice, arrange medical appointments or hospitalizations abroad, and manage air ambulance coordination.
- Ensure accurate documentation of all case handling in our systems.
- Effectively manage escalated calls and resolve customer complaints.
- Work towards achieving targets and key performance indicators (KPIs) to meet business objectives.
What We Are Looking For:
We value candidates with prior experience in a contact center environment, particularly in insurance. While experience is beneficial, comprehensive training will be provided. Ideal candidates should be resilient, motivated, and eager to learn, possessing the following skills:
- Fluency in Italian and English.
- Strong written and verbal communication skills, demonstrating empathy and patience.
- Previous customer service experience.
- Ability to multitask and prioritize effectively to meet deadlines.
- Basic computer proficiency, including data entry and familiarity with Outlook.
- Capability to handle challenging conversations and resolve issues efficiently.
Benefits:
- Competitive salary with a bonus scheme and additional compensation for unsociable hours.
- Generous annual leave and bank holiday entitlement.
- Paid volunteering days each year.
- Optional private health insurance.
- Life insurance and income protection plans.
- Comprehensive pension scheme.
- Employee discounts on various retailers.
- Ongoing training and professional development opportunities.
Company Culture:
AIG is committed to fostering a culture of inclusion and belonging, celebrating diverse talents and backgrounds. We prioritize the well-being and professional growth of our employees, offering a supportive environment that encourages continuous learning.
AIG is an equal opportunity employer, providing fair treatment to all qualified individuals regardless of their background.
