Reception Service Director

2 weeks ago


Crawley, West Sussex, United Kingdom Pybus Recruitment Full time

Job Summary:

We are seeking a highly skilled and experienced Reception Service Director to join our team at Pybus Recruitment. As a key member of our Aftersales Department, you will be responsible for leading and inspiring a dedicated team to ensure the seamless operation of parts and service processes.

About the Role:

This is a unique opportunity to take on a dynamic and rewarding role, where you will be responsible for maintaining high performance standards within the parts and service teams through effective coaching and performance management. You will also be responsible for upholding customer service standards, ensuring adherence to customer satisfaction indicators.

Key Responsibilities:

  • Maintain high performance standards within the parts and service teams through effective coaching and performance management.
  • Uphold customer service standards, ensuring adherence to customer satisfaction indicators.
  • Ensure adequate resources are available to meet servicing requirements, regularly reviewing key operating controls.
  • Oversee stock control and warehouse management, ensuring compliance with manufacturer and business operating requirements.
  • Develop and implement targeted marketing campaigns to maximise commercial opportunities.
  • Ensure all service processes meet brand standards and are consistently implemented.

Requirements:

  • Strong organisational and planning skills.
  • Full UK driving licence.


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