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Service / Reception Manager
2 months ago
This is an exciting opportunity to join Pybus Recruitment Ltd as a Reception Manager in the Aftersales Department. As a key member of the team, you will play a vital role in ensuring the seamless operation of parts and service processes, while maintaining the highest standards of customer satisfaction.
Key Responsibilities:- Team Leadership: Maintain high performance standards within the parts and service teams through effective coaching and performance management.
- Talent Acquisition: Recruit and select team members in alignment with organisational needs.
- Customer Service: Uphold customer service standards, ensuring adherence to customer satisfaction indicators.
- Resource Management: Ensure adequate resources are available to meet servicing requirements, regularly reviewing key operating controls.
- Inventory Management: Oversee stock control and warehouse management, ensuring compliance with manufacturer and business operating requirements.
- Marketing Strategy: Develop and implement targeted marketing campaigns to maximise commercial opportunities.
- Market Analysis: Monitor customer needs and competitor activity, ensuring relevant and effective marketing efforts.
- Process Improvement: Ensure all service processes meet brand standards and are consistently implemented.
- Interdepartmental Collaboration: Foster inter-departmental communication to develop business and team ethos.
- Health and Safety: Maintain a safe and healthy working environment, ensuring compliance with Health and Safety requirements.
The ideal candidate will possess a proven track record of consistently achieving sales targets in a customer-facing environment, be tenacious, enthusiastic, and take personal responsibility for team achievement. They will be a highly motivated individual with a strong work ethic, a team player with a keen interest in people, and a strong desire to succeed.
Benefits:- Leadership Opportunities: Guide and mentor a team, fostering a culture of excellence and continuous improvement.
- Competitive Compensation: Enjoy a competitive base salary ranging from £35,000 to £45,000, complemented by a company car.
- Professional Growth: Engage in a role that offers substantial scope for professional development within the motor industry.
- Impactful Work: Play a crucial part in enhancing customer experiences and driving business success.
