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Mortgage Administrator

2 months ago

Altrincham, Trafford, United Kingdom Essentia Solutions Group Full time

Mortgage Administrator Role

**About the Role**

We are seeking a skilled Mortgage Administrator to join our team at Essentia Solutions Group. As a Mortgage Administrator, you will play a crucial role in supporting our lending operations and providing exceptional customer service.

**Key Responsibilities**

* Provide proactive customer service through inbound and outbound communication by telephone and email.
* Interact and provide updates to customers, lenders, and advisors as required.
* Build relationships with lenders to understand timescales, processes, and challenge decisions if necessary.
* Develop strong relationships with customers.
* Ensure knowledge and understanding of document checking processes.
* Manage daily tasks and emails.

**Competencies**

* Competent and confident in building relationships over the telephone.
* Excellent telephone manner.
* Flexible approach to business needs and requirements.
* Ability to use written and verbal communication effectively.
* Good attention to detail.

**What We Offer**

* Cemap qualification.
* A fun and professional culture.
* Lovely modern offices with free parking.
* Birthday leave and more.

**Apply Today**