Multi Trade Operational Manager

7 days ago

Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full time
About the Role

Rochdale Boroughwide Housing is seeking a highly skilled and experienced Multi Trade Operational Manager to join our Responsive Repairs team.

Key Responsibilities
  • Supervise and direct the day-to-day operations of responsive repairs within customers' homes and communal areas.
  • Manage responsive repairs budgets and ensure the team operates at a high standard of quality and delivery excellent value for money.
  • Lead and develop a team of frontline service delivery staff, managing dispersed teams and resources.
  • Monitor, manage, and report on budgets, ensuring effective financial management.
  • Implement and develop new ways of working with technology, materials, and methods within the industry.
  • Ensure compliance with relevant statutory and legislative requirements.
Requirements
  • Leadership Development Management Programme (Kantor) or equivalent, or qualified by experience.
  • Ability to manage frontline service delivery and dispersed teams and resources.
  • Experience of monitoring, managing, and reporting on budgets.
  • Knowledge and understanding of responsive repairs management and best practice both inside and outside the sector.
  • Knowledge of relevant statutory and legislative requirements.
  • Proactive approach to implementing and developing new ways of working with technology, materials, and methods within the industry.
  • Candidates must hold a full UK driving licence with a vehicle available for business use.
What We Offer
  • SMART working arrangements.
  • Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service. Part time employees will receive a pro rata entitlement.
  • Ability to purchase up to an additional 5 days leave per year.
  • A quality defined contribution pension scheme, with salary exchange and Rochdale Boroughwide Housing matches your contributions up to 8%.
  • Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
  • Access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.

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