Victim Support Specialist

1 month ago

Leicester, Leicester, United Kingdom Catch22 Full time
Position Overview

As a Victim Support Specialist, you will serve as the designated worker providing continuous trauma-informed assistance to victims and witnesses through both telephonic and in-person interactions. Your role will involve establishing and maintaining strong, trust-based relationships with victims, including adults, children, and young individuals, by offering tailored practical and emotional support.

Your mission will be to inform, consult, and empower victims, ensuring they feel supported through a personalized and comprehensive support package that addresses their unique risks and needs. Collaboration with various agencies will be essential to guarantee a solid referral pathway is in place.

Key Responsibilities:

  • Deliver services to victims and witnesses who have consented to receive ongoing support.
  • Manage a caseload of assigned victims and witnesses, including cases involving children and young individuals, as well as medium and high-risk situations.
  • Act as the assigned and named Caseworker, working consistently and progressively with each victim or witness.
  • Collaborate with the Victim Service team to ensure the provision of high-quality restorative justice, offering information and explaining the principles and processes of restorative justice to identifiable victims of crime and offenders.

Qualifications:

As a Trauma-Informed Caseworker, you will provide specialized services to victims of crime, fostering high-quality relationships through a supportive approach that builds confidence and trust. You will assist the team in enhancing their skills and knowledge to support adults, children, and young individuals through collaborative coaching and casework.

Successful candidates will demonstrate:

  • A confident, professional demeanor with a proactive attitude.
  • Adaptability to pressure and change, maintaining performance under varying circumstances.
  • Strong relationship-building skills, with the ability to share knowledge and achieve common goals.
  • Collaboration across the organization to leverage a diverse range of skills and experiences.
  • Excellent communication abilities, capable of influencing key stakeholders while ensuring confidentiality.

Additional Information:

Salary: Competitive annual salary
Hours: Full-time, 37.5 hours per week

This role requires availability to work during standard business hours, with flexibility to accommodate service delivery needs.

Benefits of Employment:

  • Permanent contract with a full-time schedule.
  • Flexible working arrangements, including the possibility of remote work.
  • Generous annual leave policy, increasing with tenure.
  • Enhanced pension scheme with employer contributions.
  • Employee discounts for various retailers and fitness memberships.
  • Life insurance coverage.
  • Enhanced parental leave policies.
  • Access to health and wellness benefits.

Catch22 is committed to promoting equality, diversity, and inclusion in the workplace. We strive to create an environment where everyone has the opportunity to thrive and contribute to our mission of building a strong society.

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