Customer Service Representative

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Position: Customer Service Representative

Location: Marshall Peugeot Cambridge

Working Hours: Full-time, including Saturday mornings on a rotating schedule

Compensation: Competitive salary with bonus and OTE structure

Benefits: 25 days of annual leave plus public holidays, life insurance, pension plan, wellness support, employee discounts on services and popular retailers, and a purchase discount program

Bonus & Commission: Includes an uncapped OTE and bonus structure to be discussed during the interview

About Us

Marshall Motor Group stands as one of the largest automotive dealership networks in the UK, representing a diverse range of the world's most renowned car, van, truck, and motorcycle manufacturers across numerous locations.

We prioritize our employees just as much as our customers. As part of the Constellation Automotive Group, which encompasses Webuyanycar, cinch, and BCA, we offer significant opportunities for career development and personal growth.

Role Overview

As a Customer Service Representative, you will serve as a crucial link between our clientele and the service workshop. Positioned at the forefront of our operations, you will be dedicated to enhancing the customer experience. Comprehensive training will be provided, ensuring that prior experience in an automotive dealership is not a prerequisite. Your initial weeks will involve an induction program, shadowing experienced staff, and a buddy system designed to facilitate your transition into this role.

Candidate Profile

  • Previous experience in customer service is essential.
  • A genuine passion for customer satisfaction and delivering exceptional service.
  • Ability to work under pressure while managing customer expectations through regular communication.
  • Strong organizational skills and attention to detail, as you will oversee your own customer portfolio.
  • Confidence in addressing complex customer inquiries professionally, seeking management support when necessary.
  • Proficient with technology, preferably with experience using CRM systems.

Key Responsibilities

  • Build and maintain customer relationships prior to their appointments, warmly welcoming them upon arrival.
  • Enhance the customer experience throughout their journey with us in a proactive and positive manner.
  • Act as a representative for both the business and the customer, providing expert guidance to facilitate informed decision-making.
  • Accurately manage all administrative tasks related to customer interactions.
  • Proactively assist customers with their future service needs.
  • Collaborate with team members to foster outstanding customer service and retention.

If you are interested in exploring this opportunity with Marshall Motor Group, we encourage you to apply online, and one of our recruitment specialists will reach out to you.

We are committed to hiring the most qualified individuals and providing equal opportunities for advancement, including promotions and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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