Service Delivery Coordinator
2 days ago
St. James's Place is seeking a highly skilled Service Delivery Coordinator to join our team. As a key member of our operational team, you will be responsible for overseeing service delivery across internal teams, ensuring end-to-end service standards are met.
Key Responsibilities:- Priority Incident management and associated communications
- Management of escalations and complaints on behalf of the Technology Division
- Management of projects into live support with the SJP Service Desk and other supporting areas
- Conducting regular service reviews with the SJP Service Desk and other suppliers
- Continual Improvement across key areas of support responsibility
- Development, review, documentation, and implementation of support processes
- Design and delivery of Management Information (MI) in support of the Service Management function
- Chairing and/or attending Problem Management related meetings
- Development and management of Knowledge in support of the Service Desk and SJP Business
- Investigation into the root cause of complex issues, escalating to the correct resolving team to ensure timely resolution
- Design and delivery of Management Information (MI) and ad-hoc reporting in support of the Service Management function
- Using feedback, KPIs, and service reviews to drive service improvement initiatives with suppliers and support providers
- Performing trend analysis with a view to proactively targeting means of preventing incidents
- General understanding of technical principles with an ability to understand the service management implications of new technologies
- Good spreadsheet skills
- Analytical, adaptable, and able to problem solve
- Strong relationship-building skills
- Resilient with an ability to work under pressure and to effectively handle user escalation
- IT Service Desk experience
- A background in ITIL and IT Service Management
- Knowledge of formal methodologies in IT service delivery, project, and change management
- Experience of incident management principles
- An understanding of data networking and Microsoft desktop products
The role is within an operational team, so flexibility in approach is required, particularly in support of major incidents or business continuity events. Some travel to visit outsourced suppliers may also be required.
We offer a range of benefits, including private medical, meaningful protection benefits, a non-contributory pension, parental leave, and flexible working arrangements.
-
Service Delivery Coordinator
3 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal stakeholders.Key ResponsibilitiesManage and coordinate the resolution of priority incidents and associated...
-
Service Delivery Coordinator
3 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal stakeholders.Key ResponsibilitiesManage and coordinate the resolution of priority incidents and associated...
-
Service Delivery Coordinator
5 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal stakeholders.Key ResponsibilitiesManage and coordinate the resolution of priority incidents and associated...
-
Service Delivery Coordinator
5 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal stakeholders.Key ResponsibilitiesManage and coordinate the resolution of priority incidents and associated...
-
Service Delivery Coordinator
6 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal teams.Key ResponsibilitiesManage and coordinate the delivery of services across internal teams to ensure end-to-end...
-
Service Delivery Coordinator
6 days ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal teams.Key ResponsibilitiesManage and coordinate the delivery of services across internal teams to ensure end-to-end...
-
Service Delivery Coordinator
1 week ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing service delivery across internal teams, managing incidents, and driving service improvement initiatives.Key ResponsibilitiesOversee service delivery across internal...
-
Service Delivery Coordinator
1 week ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing service delivery across internal teams, managing incidents, and driving service improvement initiatives.Key ResponsibilitiesOversee service delivery across internal...
-
Service Delivery Coordinator
1 week ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing service delivery across internal teams, managing incidents, and driving service improvement initiatives.Key ResponsibilitiesOversee service delivery across internal...
-
Service Delivery Coordinator
1 week ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing service delivery across internal teams, managing incidents, and driving service improvement initiatives.Key ResponsibilitiesOversee service delivery across internal...
-
Service Delivery Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for ensuring the delivery of high-quality services to our customers.Key ResponsibilitiesOversee the delivery of services across internal teams to ensure end-to-end service...
-
Service Delivery Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for ensuring the delivery of high-quality services to our customers.Key ResponsibilitiesOversee the delivery of services across internal teams to ensure end-to-end service...
-
Customer Service Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom LMC Recruitment Full timeCustomer Service Administrator Role LMC Recruitment is seeking a highly organized and detail-oriented Customer Service Administrator to join our team. As a Customer Service Administrator, you will work closely with the Customer Service and Logistics Manager to provide exceptional customer service and support. Main Responsibilities: Process customer orders...
-
Customer Service Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom LMC Recruitment Full timeCustomer Service Administrator Role LMC Recruitment is seeking a highly organized and detail-oriented Customer Service Administrator to join our team. As a Customer Service Administrator, you will work closely with the Customer Service and Logistics Manager to provide exceptional customer service and support. Main Responsibilities: Process customer orders...
-
Technology Service Support Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Description**Job Title:** Technology Service Support Coordinator**Job Summary:** We are seeking a highly skilled Technology Service Support Coordinator to join our team at St. James's Place. The successful candidate will be responsible for overseeing the delivery of exceptional service to our internal teams, ensuring end-to-end service standards are...
-
Technology Service Support Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Description**Job Title:** Technology Service Support Coordinator**Job Summary:** We are seeking a highly skilled Technology Service Support Coordinator to join our team at St. James's Place. The successful candidate will be responsible for overseeing the delivery of exceptional service to our internal teams, ensuring end-to-end service standards are...
-
Project Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom Havas Helia Ltd Full timeAbout Havas Helia LtdHavas Helia Ltd is a leading customer engagement agency in the UK, dedicated to delivering meaningful customer experiences across the entire customer journey.Job DescriptionWe are seeking a highly skilled Project Coordinator to join our team in Cirencester. As a key member of our operations team, you will be responsible for coordinating...
-
Project Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom Havas Helia Ltd Full timeAbout Havas Helia LtdHavas Helia Ltd is a leading customer engagement agency in the UK, dedicated to delivering meaningful customer experiences across the entire customer journey.Job DescriptionWe are seeking a highly skilled Project Coordinator to join our team in Cirencester. As a key member of our operations team, you will be responsible for coordinating...
-
Customer Service Coordinator
3 weeks ago
Cirencester, Gloucestershire, United Kingdom LMC Recruitment Full timeJob Summary: We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at LMC Recruitment. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Order Processing: Process orders in a timely and accurate manner, ensuring...
-
Customer Service Coordinator
3 weeks ago
Cirencester, Gloucestershire, United Kingdom LMC Recruitment Full timeJob Summary: We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at LMC Recruitment. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Order Processing: Process orders in a timely and accurate manner, ensuring...
