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Customer Service Coordinator

2 months ago

Cirencester, Gloucestershire, United Kingdom LMC Recruitment Full time

Job Summary: We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at LMC Recruitment. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Order Processing: Process orders in a timely and accurate manner, ensuring that all necessary information is captured and recorded.
  • Customer Support: Respond to customer inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Inventory Management: Manage inventory levels and ensure that stock is accurately recorded and updated in our ERP system.
  • Warranty Claims: Process and manage warranty claims in a timely and efficient manner.
  • Reporting and Analysis: Generate reports and analyze data to identify trends and areas for improvement.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Minimum 1 year of experience in a customer service or order processing role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Software: Proficient in Microsoft Office, with experience using ERP systems a plus.

What We Offer:

  • Competitive Salary: £25,000 per annum, with the potential for a 12.5% bonus based on performance.
  • Benefits: 25 days annual leave, private medical insurance, and a pension scheme.
  • Work-Life Balance: Enjoy a healthy work-life balance with a flexible schedule and early Friday finish.