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Service Delivery Coordinator
2 months ago
We are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing service delivery across internal teams, managing incidents, and driving service improvement initiatives.
Key Responsibilities- Oversee service delivery across internal teams to ensure end-to-end service standards are met.
- Manage priority incidents and associated communications to minimize impact on our customers.
- Escalate and resolve complex issues with our suppliers and support providers.
- Develop and implement support processes to improve service quality and efficiency.
- Design and deliver Management Information (MI) to support service management decision-making.
- Chair and attend Problem Management meetings to drive issue resolution.
- Develop and manage knowledge to support the Service Desk and SJP Business.
- Investigate root causes of complex issues and escalate to resolving teams for timely resolution.
- General understanding of technical principles with an ability to understand service management implications of new technologies.
- Good spreadsheet skills and analytical abilities.
- Strong relationship-building skills and ability to work under pressure.
- Resilient and adaptable with a proactive approach to problem-solving.
- IT Service Desk experience and background in ITIL and IT Service Management.
- Knowledge of formal methodologies in IT service delivery, project, and change management.
- Experience of incident management principles and data networking.
- Private medical insurance paid for by the company.
- Meaningful protection benefits, including 10X life cover, PHI, and critical illness.
- Non-contributory pension with 10% company contribution (increasing with length of service up to 15%).
- Parental leave with 6 months full pay.
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.
We are committed to creating a flexible and inclusive work environment that supports the well-being of our employees. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity to join our team at St. James's Place.
