Customer Experience Specialist

1 week ago

Solihull, Solihull, United Kingdom Curve Group Holdings Ltd Full time

About Us

Curve Group Holdings Ltd is a leading provider of consumer finance solutions, working with well-known retailers and brands to offer responsible and straightforward financing options to their customers.

We pride ourselves on being a Top Employer UK, providing a great place to work in an open and inclusive environment. Our values of being positive, brave, and owning it drive our commitment to making a positive impact for our colleagues, customers, partners, and the wider community.

The Role

We are seeking a highly skilled Customer Service Representative to join our team. As a key point of contact for our customers, dealers, and brokers, you will be responsible for communicating with them on a daily basis via various contact channels.

Your primary objective will be to deliver fair and compliant outcomes, in an empathetic manner, while offering solutions that deliver first contact resolutions for our customers. You will also be responsible for owning individual objectives to support the wider success of the business.

Key Responsibilities

  • Deliver fair and compliant outcomes, in an empathetic manner, while offering solutions that deliver first contact resolutions for our customers.
  • Own individual objectives to support the wider success of the business.
  • Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customers' journeys.
  • Manage customers' accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
  • Take full ownership of the customer's end-to-end journey.
  • Communicate confidently, exercise excellent listening and written skills to resolve customers, brokers, and dealers' queries with expert knowledge.

Requirements

  • Professional and well-spoken
  • Punctual and diligent
  • Organised and great communication
  • MS Office package understanding
  • Computer literate
  • Great customer service experience
  • Educated to GCSE or equivalent with grades of C+ in Mathematics and English
  • Service View and Tallyman Trained
  • Able to analyse and interpret data

What We Offer

As a valued member of our team, you will receive a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You will also have access to our multi-award-winning flexible benefits platform, designed to provide you with the best range of benefits available to suit your lifestyle, including life insurance and private medical insurance.

Additionally, you will enjoy perks that give you fantastic discounts off eating out, cinema tickets, days out, and much more.

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