Customer Experience Insights Manager

2 months ago

Solihull, Solihull, United Kingdom Gymshark Full time
About the Role

We are seeking a highly skilled Customer Experience Insights Manager to join our Customer Experience team in Solihull. As a key member of our team, you will play a crucial role in identifying opportunities to optimise the customer journey at every touchpoint and linking Gymshark's customer experience KPIs to leading metrics for real-time monitoring.

Key Responsibilities
  • Drive the Customer Experience insight strategy and roadmap, focusing on delivering high-quality insights to functions such as product and brand.
  • Champion the customer voice and customer-first decision making across the business, shaping business decisions and initiatives that impact the customer experience.
  • Lead a research and analytics team, effectively prioritising workload and understanding which projects will drive the most business value.
  • Form trusted relationships with stakeholders and develop strong relationships with 3rd party providers to ensure optimal investments in systems.
  • Work across the business, collaborating with teams to deliver customer-centric solutions.
Requirements
  • Experience of using VOC systems, such as Qualtrics and Medalia.
  • Proven experience across the entire lifecycle of insight projects, from requirements gathering to implementing data analytics and business intelligence solutions.
  • Extensive experience in a Customer Insight focused role in a fast-moving and dynamic company.
  • Proven people management experience, with the ability to develop and lead a high-performing team.
  • Exceptional stakeholder communication and people skills, with the ability to deliver actionable insights that influence senior decision makers.
  • A commercially-minded individual, able to identify and prioritise areas of improvement for the customer.
About Us

Gymshark is a rapidly growing company that unites the conditioning community. We believe in empowering individuals to reach their full potential, and our team is dedicated to delivering exceptional customer experiences. As a Customer Experience Insights Manager, you will be part of a collaborative and inspiring working environment, with opportunities for growth and development.

What We Offer
  • A competitive salary and benefits package.
  • A flexible working culture, with a minimum of three days a week at our HQ office in Solihull.
  • A collaborative and creative working environment.
  • Opportunities for professional growth and development.
  • A comprehensive training and learning resources package.
  • A generous family leave package.
  • A range of wellbeing support services.

  • CX Insight Manager

    2 weeks ago

    Solihull, Solihull, United Kingdom Gymshark Full time

    About the RoleWe are seeking a highly skilled CX Insight Manager to join our Customer Experience team in Solihull. As a key member of our team, you will play a crucial role in driving business decisions and initiatives that impact the customer experience.Key ResponsibilitiesDevelop and implement a customer-centric insight strategy to inform business...

  • Digital Customer Experience Manager

    2 weeks ago

    Solihull, Solihull, United Kingdom Michael Page Digital Full time

    Job Title: CRM ExecutiveMichael Page Digital is seeking a skilled CRM Executive to join our team in Solihull. As a key member of our digital marketing team, you will be responsible for managing the company's digital communication with consumers and driving customer engagement through the CRM platform.Key Responsibilities:Develop and implement CRM strategies...

  • Digital Customer Experience Manager

    2 weeks ago

    Solihull, Solihull, United Kingdom Michael Page Digital Full time

    Job Title: CRM ExecutiveMichael Page Digital is seeking a skilled CRM Executive to join our team in Solihull. As a key member of our digital marketing team, you will be responsible for managing the company's digital communication with consumers and driving customer engagement through the CRM platform.Key Responsibilities:Develop and implement CRM strategies...

  • CX Insights Professional

    2 months ago

    Solihull, Solihull, United Kingdom Gymshark Full time

    About the RoleWe are seeking a highly skilled Customer Experience Insights Manager to join our Customer Experience team at Gymshark. As a key member of our team, you will play a crucial role in identifying opportunities to optimise the customer journey at every touchpoint and linking Gymshark's customer experience KPIs to leading metrics for real-time...

  • CX Insights Professional

    2 months ago

    Solihull, Solihull, United Kingdom Gymshark Full time

    About the RoleWe are seeking a highly skilled Customer Experience Insights Manager to join our Customer Experience team at Gymshark. As a key member of our team, you will play a crucial role in identifying opportunities to optimise the customer journey at every touchpoint and linking Gymshark's customer experience KPIs to leading metrics for real-time...

  • Customer Experience Associate

    1 week ago

    Solihull, Solihull, United Kingdom beBee Professionals Full time £22,000 - £28,000

    At beBee Professionals, we are seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.Key Responsibilities:Handle customer inquiries and resolve issues...

  • Customer Experience Specialist

    3 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Specialist

    3 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Specialist

    4 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Specialist

    4 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Leader

    2 months ago

    Solihull, Solihull, United Kingdom Tesco Full time

    About Us One Stop Stores Ltd is a leading organization in the UK Convenience Store market, focused on delivering the best shopping experience to local customers. As a subsidiary of Tesco PLC, One Stop aims to meet the needs of the community through its 850+ stores across England and Wales. Diversity and inclusion are at the heart of our values, creating a...

  • Customer Experience Leader

    4 weeks ago

    Solihull, Solihull, United Kingdom Tesco Full time

    About Us One Stop Stores Ltd is a leading organization in the UK Convenience Store market, focused on delivering the best shopping experience to local customers. As a subsidiary of Tesco PLC, One Stop aims to meet the needs of the community through its 850+ stores across England and Wales. Diversity and inclusion are at the heart of our values, creating a...

  • Customer Experience Specialist

    3 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Specialist

    3 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Specialist

    2 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our growing Customer Experience Team. As a key member of our team, you will be responsible for investigating customer complaints and providing high-quality service to our customers.Key Responsibilities:Investigate customer complaints and provide high-quality...

  • Customer Experience Specialist

    2 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Specialist

    2 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Specialist

    4 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Specialist

    4 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Customer Experience Advisor OpportunitiesWe are seeking experienced professionals to join our growing Customer Experience Team as Customer Experience Advisors. This is an exciting time for the team, as we are changing the way we work to make us more effective.As a Customer Experience Advisor, you will play a key role in driving and enhancing our...

  • Customer Experience Advisor

    3 weeks ago

    Solihull, Solihull, United Kingdom Platform Housing Group Full time

    Job Title: Customer Experience AdvisorWe are seeking a highly skilled and experienced Customer Experience Advisor to join our growing Customer Experience Team. As a Customer Experience Advisor, you will play a key role in driving and enhancing our customer/people centric culture, ensuring that customers are heard, understood, and receive an outstanding...