Client Services Director

1 week ago

London, Greater London, United Kingdom Hanson Lee Full time
Job Title: Client Services Lead

Hanson Lee is seeking a highly skilled Client Services Lead to join our team. As a Client Services Lead, you will be responsible for supporting a portfolio of clients by leading the analysis of business operations requirements, determining appropriate processes, tools, and approaches, and applying standards and best practices.

Key Responsibilities:

  • Act as the main contact between clients and the Digital team and vendors for all operational matters.
  • Monitor service delivery and work with the Digital team to ensure that agreed service level targets are met and communicate issues to the Series as appropriate.
  • Develop long-term relationships with clients, proactively identifying improvements in the delivery of operational processes or opportunities for business systems solutions that will increase profitability and/or internal and external customer satisfaction.
  • Collaborate with other team members to adhere to standards, framework, and best practices for delivery of operational processes and technology applications and products.
  • Cultivate and maintain relationships with clients and internal and external stakeholders to identify emerging trends, needs, and opportunities to provide distinctive value and outcomes for our clients.
  • Ability to synthesize requests, uncover inherent trends, make recommendations about associated implications to business performance, communicate findings and recommendations to a variety of audiences.
  • Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in identifying and owning operational problems and process improvements.

Preferred Technical Skills:

  • Client Services – managing relationships with a portfolio of clients for the life cycle of the engagement.
  • Project management experience and managing business projects for the full life cycle, from inception to implementation.
  • Negotiation and conflict resolution skills.
  • Understanding of the fundamentals of commercial insurance processes/services.
  • Working knowledge of insurance technology (i.e. policy and program admin systems).
  • Understanding of Agile project management and development process.

  • IT Audit Director

    2 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Job Title: IT Audit DirectorOur client's technology risk assurance team is seeking a seasoned professional to lead the strategic direction and delivery of their IT Audit requirements. As an IT Audit Director, you will oversee the delivery of high-quality work and develop the team members working alongside you.This is an opportunity to further develop your...

  • IT Audit Director

    2 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Job Title: IT Audit DirectorOur client's technology risk assurance team is seeking a seasoned professional to lead the strategic direction and delivery of their IT Audit requirements. As an IT Audit Director, you will oversee the delivery of high-quality work and develop the team members working alongside you.This is an opportunity to further develop your...

  • IT Audit Director

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Job Summary**Director of IT Audit**We are seeking an experienced IT Audit Director to join our team at Director File. As a key member of our technology risk assurance team, you will play a crucial role in leading the strategic direction and delivery of our IT Audit requirements.This is an exciting opportunity to further develop your career and contribute to...

  • IT Audit Director

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Job Summary**Director of IT Audit**We are seeking an experienced IT Audit Director to join our team at Director File. As a key member of our technology risk assurance team, you will play a crucial role in leading the strategic direction and delivery of our IT Audit requirements.This is an exciting opportunity to further develop your career and contribute to...

  • IT Audit and Controls Director

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Job DescriptionJob Title: IT Audit and Controls DirectorJob Summary: We are seeking an experienced IT Audit and Controls Director to join our team at Director File. The successful candidate will lead the strategic direction and delivery of our IT Audit requirements, overseeing the delivery of high-quality work and developing the team members working...

  • IT Audit and Controls Director

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Job DescriptionJob Title: IT Audit and Controls DirectorJob Summary: We are seeking an experienced IT Audit and Controls Director to join our team at Director File. The successful candidate will lead the strategic direction and delivery of our IT Audit requirements, overseeing the delivery of high-quality work and developing the team members working...

  • IT Audit Director

    1 week ago

    London, Greater London, United Kingdom Director File Full time

    Job OverviewWe are seeking an experienced IT Audit Director to join our team at Director level. As a key member of our technology risk assurance team, you will play a crucial role in leading the strategic direction and delivery of our IT Audit requirements for our London portfolio of External Audits in the financial services sector.Your primary...

  • IT Audit Director

    1 week ago

    London, Greater London, United Kingdom Director File Full time

    Job OverviewWe are seeking an experienced IT Audit Director to join our team at Director level. As a key member of our technology risk assurance team, you will play a crucial role in leading the strategic direction and delivery of our IT Audit requirements for our London portfolio of External Audits in the financial services sector.Your primary...

  • IT Audit Director

    5 days ago

    London, Greater London, United Kingdom Director File Full time

    Job OverviewWe are seeking an experienced IT Audit Director to join our team at Director level. As a key member of our technology risk assurance team, you will play a crucial role in leading the strategic direction and delivery of our IT Audit requirements for our London portfolio of External Audits in the financial services sector.Your primary...

  • IT Audit Director

    5 days ago

    London, Greater London, United Kingdom Director File Full time

    Job OverviewWe are seeking an experienced IT Audit Director to join our team at Director level. As a key member of our technology risk assurance team, you will play a crucial role in leading the strategic direction and delivery of our IT Audit requirements for our London portfolio of External Audits in the financial services sector.Your primary...

  • Vice President of IT Audit Services

    1 month ago

    London, Greater London, United Kingdom Director File Full time

    Position Overview:Director File is seeking a seasoned professional to lead our expanding technology risk assurance division at the senior director level. This role presents a unique opportunity to influence the strategic direction and execution of IT Audit initiatives.As a global entity, we are in search of an individual capable of steering the delivery of...

  • IT Audit and Controls Director

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Job DescriptionJob Title: IT Audit and Controls DirectorJob Summary:We are seeking an experienced IT Audit and Controls Director to join our team at Director File. As a key member of our leadership team, you will be responsible for leading the strategic direction and delivery of our IT Audit requirements for our London portfolio of External Audits in the...

  • IT Audit and Controls Director

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Job DescriptionJob Title: IT Audit and Controls DirectorJob Summary:We are seeking an experienced IT Audit and Controls Director to join our team at Director File. As a key member of our leadership team, you will be responsible for leading the strategic direction and delivery of our IT Audit requirements for our London portfolio of External Audits in the...

  • Client Service Director

    4 days ago

    London, Greater London, United Kingdom Saul & Partners Executive Search Full time

    Job Title: Client Service Director Job Summary: We are seeking an experienced Client Service Director to join our team at Saul & Partners Executive Search. As a key member of our client services team, you will be responsible for managing a portfolio of high-profile clients across various industries, including travel, retail, finance, and more. Key...

  • Client Service Director

    4 days ago

    London, Greater London, United Kingdom Saul & Partners Executive Search Full time

    Job Title: Client Service Director Job Summary: We are seeking an experienced Client Service Director to join our team at Saul & Partners Executive Search. As a key member of our client services team, you will be responsible for managing a portfolio of high-profile clients across various industries, including travel, retail, finance, and more. Key...

  • Client Service Director

    4 days ago

    London, Greater London, United Kingdom Saul & Partners Executive Search Full time

    Job Title: Client Service Director Job Summary: We are seeking an experienced Client Service Director to join our team at Saul & Partners Executive Search. As a key member of our client services team, you will be responsible for managing a portfolio of high-profile clients across various industries, including travel, retail, finance, and...

  • Client Service Director

    4 days ago

    London, Greater London, United Kingdom Saul & Partners Executive Search Full time

    Job Title: Client Service Director Job Summary: We are seeking an experienced Client Service Director to join our team at Saul & Partners Executive Search. As a key member of our client services team, you will be responsible for managing a portfolio of high-profile clients across various industries, including travel, retail, finance, and...

  • Director of Client Services

    2 days ago

    London, Greater London, United Kingdom KnoWho Full time

    Job Title: Director of Client ServicesWe are seeking a seasoned professional to lead our client services team as a Director of Client Services. This role will be responsible for managing client relationships, overseeing event production, and driving integrated marketing strategies across various platforms.Key Responsibilities:Lead and manage client...

  • Director of Client Services

    2 days ago

    London, Greater London, United Kingdom KnoWho Full time

    Job Title: Director of Client ServicesWe are seeking a seasoned professional to lead our client services team as a Director of Client Services. This role will be responsible for managing client relationships, overseeing event production, and driving integrated marketing strategies across various platforms.Key Responsibilities:Lead and manage client...

  • Client Services Director

    2 weeks ago

    London, Greater London, United Kingdom Major Players | B Corp™ Full time

    Lead Client Services for a Renowned AgencyMajor Players is partnering with a prestigious creative agency to find a Client Services Director to lead their Client Services team in London. This agency specializes in bespoke experiences for retail, fashion, and sportswear clients.We're seeking a seasoned professional to be the linchpin of our client's...