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IT Service Management Specialist
2 months ago
We are seeking a highly skilled IT Service Management Specialist to join our team at Marmion. As a key member of our Service Delivery team, you will play a critical role in supporting the ongoing developments and enhancements to our operational processes and platforms.
Key Responsibilities- Support Product Owners in the development of enhancement roadmaps and management of Product backlogs.
- Ensure System Efficiency by delivering efficient operational processes and excellent customer experiences.
- Identify Opportunities for system changes and solutions, assess the impact and associated risks for the business.
- Support Testing and Transition of new system functionalities and processes into the business to maximize adoption and success.
- Support Change Management within the business and operational teams, helping to resolve issues and communicate progress of system and process changes.
- Assist with ITIL Aligned Operational Processes and best practices within the Service teams.
- Ensure System Workflows Deliver Compelling Customer Experiences.
- Previous Experience in CRM, ERP or ITSM including key features and associated business processes.
- Knowledge of ServiceNow is Beneficial.
- Previous Experience in an IT Managed Service Provider (MSP), VAR, or Similar is highly desired.
- Knowledge and Experience of Agile System Development Methodologies.
- Understanding of ITIL Aligned Service Management Processes and how ITSM platforms can support the effective delivery of services.
Marmion is a leading provider of hardware, software, and technology solutions to a diverse range of clients. We are committed to delivering exceptional customer experiences and operational effectiveness.
