IT Service Management Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom ZipRecruiter Full time
Job Title: IT Service Management Specialist

We are seeking an experienced IT Service Management Specialist to join our team. As a key member of our service delivery team, you will be responsible for supporting the ongoing developments and enhancements to operational processes and platforms.

About the Role:

The successful candidate will report to the Head of Business Systems and will be responsible for bridging the gap between business stakeholders and technical development teams. You will work closely with Product Owners to develop enhancement roadmaps and manage product backlogs, ensuring that systems can support efficient operational processes and deliver excellent customer experiences.

Key Responsibilities:
  • Support Product Owners in developing enhancement roadmaps and managing product backlogs.
  • Ensure systems can support efficient operational processes and deliver excellent customer experiences.
  • Identify opportunities for system changes and solutions, assess the impact and associated risks for the business.
  • Support the testing and transition of new system functionalities and processes into the business to maximise adoption and success.
  • Support change management within the business and operational teams, helping to resolve issues and communicate progress of system and process changes.
  • Assist with the development and implementation of ITIL aligned operational processes and best practices within the Service teams.
  • Ensure system workflows can deliver compelling customer experiences.
About Our Client:

Our client is a CRN Reseller of the year winner that provides hardware, software, and technology solutions to a large and growing set of industry-diverse clients.



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