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IT Service Management Specialist
2 months ago
Job Title: IT Service Management Specialist
Location: Nottingham, UK
Job Type: Full-time
Salary: £45,000 - £55,000 per annum
Benefits: 26 days annual leave, bank holidays, regular company socials, WorkBYTRAM discounted travel scheme, and Access to HealthShield
Job Summary:
We are seeking an experienced IT Service Management Specialist to join our team in Nottingham. The successful candidate will support the ongoing developments and enhancements to operational processes and platforms, bridging the gap between business stakeholders and technical development teams.
Key Responsibilities:
- Support Product Owners on the development of enhancement roadmaps and management of Product backlogs.
- Ensure the system can support/deliver efficient operational processes and excellent customer experiences.
- Identify opportunities for system changes and solutions, assess the impact and associated risks for the business.
- Support the testing and transition of new system functionalities and processes into the business to maximise adoption and success.
- Support change management within the business and operational teams, helping to resolve issues and communicate progress of system and process changes.
- Assist with the development and implementation of ITIL aligned operational processes and best practices within the Service teams.
- Ensure that system workflows can deliver compelling customer experiences.
- Previous working experience in either CRM, ERP or ITSM including key features and associated business processes.
- Knowledge of ServiceNow is beneficial.
- Previous experience in an IT Managed Service Provider (MSP), or VAR, or similar is highly desired.
- Knowledge and experience of Agile system development methodologies.
- Understanding of ITIL aligned Service Management processes, and how ITSM platforms can support the effective delivery of these.
About Our Client:
Our client is a CRN Reseller of the year winner that provides hardware, software, and technology solutions to a large and growing set of industry-diverse clients.
