Lead Solutions Consultant

3 weeks ago


London, Greater London, United Kingdom Ingenio Global Full time

Position: Senior Solutions Consultant

Reporting to: CEO

Compensation: Up to £90k base salary, plus bonus and benefits

Location: Hybrid

Ingenio Global is excited to announce an opportunity with a newly-funded Series A software company seeking a skilled Senior Solutions Consultant to facilitate their international expansion.

Our client is at the forefront of developing innovative and patented solutions within the Customer Experience (CX) and Contact Center Software as a Service (SaaS) sectors. In this pivotal role, you will utilize your expertise to craft customized, forward-thinking solutions for clients and prospects, ensuring alignment with their strategic objectives. As a senior figure in the organization, you will also take on the responsibility of mentoring and guiding a team of Solutions Consultants.

Key Responsibilities:

Solution Design & Architecture:

  • Oversee the design and architecture of CX and Contact Center SaaS solutions, ensuring they meet client specifications and business goals.
  • Engage with clients to identify their needs, challenges, and aspirations, converting these insights into tailored, scalable, and effective solutions.
  • Maintain awareness of industry trends, emerging technologies, and best practices in CX and Contact Center SaaS to guarantee our solutions remain innovative.

Client Engagement:

  • Act as a trusted advisor to clients, offering expert recommendations on optimizing their CX and Contact Center operations through our SaaS solutions.
  • Facilitate workshops, presentations, and demonstrations to effectively communicate the value and capabilities of proposed solutions.
  • Collaborate closely with sales teams to assist in pre-sales activities, including responding to RFPs, developing proposals, and delivering client presentations.

If you possess the required skills and experience, we encourage you to consider this opportunity.



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