Customer Service Representative

2 months ago


Halifax, United Kingdom Huntress - Leeds Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Huntress - Leeds. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Process and manage customer orders and inquiries in a timely and efficient manner.
  • Respond to customer complaints and concerns in a professional and courteous manner.
  • Generate weekly back order reports and liaise with customers and relevant business development managers.
  • Produce quotations and administer paperwork as required.
  • Liaise and support our network of business development managers.
  • Manage and organize your own and shared sales inbox.
  • Develop and maintain strong relationships with customers to increase sales and exceed their expectations.
About You

To be successful in this role, you will need to have:

  • Previous customer service experience.
  • Excellent communication and interpersonal skills.
  • The ability to work well independently and as part of a team.
  • Experience working on a CRM system (training will be provided on our internal systems).
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.



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