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Customer Service Advisor

1 month ago

London, Greater London, United Kingdom Capita plc Full time
Job Title: Customer Care Representative

We are seeking an experienced customer service professional to join our team as a Housing Benefits Customer Service Advisor. This is an exciting opportunity to work in a fast-paced environment and make a real difference in the lives of our customers.

Key Responsibilities:
  • Provide exceptional customer service to customers via face-to-face interactions, phone, and email.
  • Process and manage customer inquiries, complaints, and feedback in a timely and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with changes in legislation and procedures related to housing benefits.
  • Provide general advice to customers on other services and welfare benefits.
Requirements:
  • Proven experience in a customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and build strong relationships with colleagues and customers.
  • Basic knowledge of housing benefits and welfare systems.
  • Ability to work in a dynamic environment and adapt to changing priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Flexible working arrangements to suit your needs.