Customer Service Advisor

4 weeks ago

London, Greater London, United Kingdom Capita plc Full time

We are seeking an experienced customer service professional to join our team as a Housing Benefits Customer Service Advisor in Victoria.

This is a part-time role, with two positions available to work 18.75 hours a week, one covering mornings and one covering afternoons.

Key Responsibilities:
  • Complete daily work on EG for performance management.
  • Maintain a high level of customer care and deal with customers in a courteous and professional manner.
  • Interrogate appropriate systems and contact back office/other agencies when necessary.
  • Provide a "fast track scanning and drop off" service for customers.
  • Provide assistance to customers in our "Self Service" area.
  • When requested, provide support to the Visiting Service by visiting claimants in their place of residence for the purpose of:
  • Completing claims, gathering information, and advising on entitlement in line with legislation and procedures.
  • Provide general advice to customers on other services and welfare benefits including potential entitlement and support to make a claim for Universal Credit.
What We're Looking For:
  • Ideally experience working in a fast-paced office environment.
  • Experience working in a face-to-face customer service team.
  • A background knowledge of Housing Benefit/Council Tax Reduction administration and legislation is desirable, but not essential.
  • Part-time hours (either mornings or afternoons).
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

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