Treatment Support Specialist

7 days ago

London, Greater London, United Kingdom Orri Full time
Job Description

About Orri

Orri is a pioneering, dynamic, and rapidly growing organization dedicated to revolutionizing the treatment of eating disorders in the UK. We are seeking a highly skilled and compassionate Case Manager to join our team.

Role Overview

The Case Manager plays a pivotal role in a client's journey throughout their treatment at Orri. This position ensures a seamless experience by coordinating all aspects of care across the multidisciplinary team and serving as a single point of contact for clients, their support networks, and professionals within and outside the organization.

Main Responsibilities

  • To establish a rapport with new clients and their support networks upon admission to Orri.
  • To guarantee that new clients receive a comprehensive induction by the clinical team.
  • To verify the accuracy and completeness of essential information, including address, contact details, emergency contacts, consents, carer information, allergies, and GP details.
  • To organize bi-weekly Client Review Meetings (in week 4 of each treatment block) with clients to discuss the previous block of treatment and the planned next block of treatment.
  • To listen attentively to and understand clients' concerns during reviews and discuss these, where appropriate, with the client's care team, feeding back to the client the outcomes of those discussions. The Case Manager will ensure all correspondence and summaries of discussions are stored in the clinical electronic medical records system.
  • To attend and participate in the Multi-Disciplinary Team review to receive feedback from the clinical team on the appropriate next course of treatment for the client. The Case Manager will then use this information to inform the Client Review Meeting.
  • To ensure all clients in their caseload have an active treatment plan, have a Client Review Meeting planned for each treatment block, and have a new Treatment Plan signed off by week 5 of their previous blocks.
  • When a client is approaching discharge: plan a discharge meeting, ensure discharge paperwork is commenced and completed, and ensure a Discharge Meeting has taken place. This can include members of the Orri care team, family members, carers, external teams (as appropriate), all of which is coordinated by the Case Manager.
  • To ensure Discharge Paperwork is finalized, signed, and sent on the day of discharge.
  • To attend the weekly Register Meeting to report on any issues with their caseload.
  • To ensure the client and the carer (if relevant) are fully informed at each Review Meeting of the financial implications of treatment and key aspects of the Terms and Conditions.
  • The Case Manager will be the first point of contact for all queries related to requests to change Treatment Plans and ensure that the Terms and Conditions are considerately and accurately explained to the Client.
  • If the client is using Private Medical Insurance, ensure reviews are held in good time and applications are made to avoid any treatment pauses due to administrative delays.
  • To ensure the Client understands the importance of filling out outcomes forms (DASS, EDEQ) and to encourage participation.
  • To summarize trends in the client's outcomes to the client in Review Meetings.
  • To manage and resolve concerns with the Client as and when they arise, and to escalate appropriately should they become a complaint.
  • To hold the boundary with the client regarding what is required for the next block of treatment and discuss any requested changes with the clinical team to ensure these are clinically appropriate. If they are not, the Case Manager will need to communicate the reasons to the client.
  • To carry out a monthly audit on their Case load to ensure all the correct documentation has been completed and signed.
  • To collate trends and themes each quarter on their caseload to feed into service development.

Desired Skills and Expertise

  • Experience working in a clinical environment.
  • Thrives in busy, energetic settings and enjoys working with a team.
  • Excellent organizational skills.
  • Provides a proactive, supportive service with an enthusiastic manner.
  • Communicates complex information clearly to the client.
  • Communicates sensitive information respectfully, considering the needs of all clients, their families, and the team.
  • Answers queries from all stakeholders promptly and efficiently, acknowledging all communication, and ensuring efficient flow of information and escalation where necessary.
  • Ability to work independently and manage and prioritize workload.
  • Represents the care team's view in Client Review Meetings.
  • Maintains a professional manner at all times and provides a high level of customer service to clients.
  • To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
  • To ensure skills are up-to-date and relevant to the role, to follow relevant Orri policies and professional codes, and to maintain registration where this is a requirement of the role.

Benefits

  • Orri operates Monday to Friday, we are closed on weekends.
  • 33 days annual leave including bank holidays and the service closure over Christmas (pro rata).
  • Enhanced maternity/paternity/adoption package.
  • Comprehensive induction and commitment to ongoing training.
  • Online benefits and cashback rewards schemes.
  • Contributory pension scheme with salary sacrifice options.
  • Free Statutory and Mandatory Training.
  • Free professional development each Wednesday, and CPD certified training.
  • Two annual corporate events plus additional social events throughout the year.
  • Career development opportunities.
  • Private health care after successfully completing your probation period.

Schedule

40 hours per week, 9.30 to 6.00 pm.

Orri operates a smoke-free policy on all premises and grounds.

Orri is an equal opportunities employer.

  • Treatment Support Specialist

    7 days ago

    London, Greater London, United Kingdom Orri Full time

    About the RoleOrri is seeking a highly skilled and compassionate Case Manager to join our team. As a key member of our care team, you will play a vital role in ensuring our clients receive exceptional support and care throughout their treatment journey.Key ResponsibilitiesClient Onboarding: Welcome new clients and their families, ensuring a smooth transition...

  • Water Treatment Specialist

    5 days ago

    London, Greater London, United Kingdom Talent Solution Partners Full time £50,000

    Job DescriptionJob Title: Water Treatment SpecialistCompany: Talent Solution PartnersJob Type: Full-timeLocation: Remote (with occasional on-site visits)About the Role:We are seeking a highly skilled Water Treatment Specialist to join our team at Talent Solution Partners. As a Water Treatment Specialist, you will be responsible for maintaining the water...

  • Water Treatment Specialist

    5 days ago

    London, Greater London, United Kingdom Talent Solution Partners Full time £50,000

    Job DescriptionJob Title: Water Treatment SpecialistCompany: Talent Solution PartnersJob Type: Full-timeLocation: Remote (with occasional on-site visits)About the Role:We are seeking a highly skilled Water Treatment Specialist to join our team at Talent Solution Partners. As a Water Treatment Specialist, you will be responsible for maintaining the water...

  • Water Treatment Specialist

    5 days ago

    London, Greater London, United Kingdom Bellrock Property and Facilities Management Full time

    Job SummaryBellrock Property and Facilities Management is seeking a highly skilled Water Treatment Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient and effective delivery of water treatment services to our clients.Key ResponsibilitiesDevelop and implement water treatment plans to meet...

  • Water Treatment Specialist

    5 days ago

    London, Greater London, United Kingdom Bellrock Property and Facilities Management Full time

    Job SummaryBellrock Property and Facilities Management is seeking a highly skilled Water Treatment Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient and effective delivery of water treatment services to our clients.Key ResponsibilitiesDevelop and implement water treatment plans to meet...

  • Water Treatment Specialist

    4 days ago

    London, Greater London, United Kingdom Penguin Recruitment Ltd Full time

    Job Title: Water Treatment SpecialistCompany: Penguin Recruitment LtdLocation: London and surrounding areasJob Type: Full-timeSalary: £26,000-£31,000 per annumBenefits: Competitive salary, 28 days holiday, pension scheme, bonus scheme, company vehicle, fuel card, phone, tools, PPE, and laptopAbout the Role:We are seeking a skilled Water Treatment...

  • Water Treatment Specialist

    4 days ago

    London, Greater London, United Kingdom Penguin Recruitment Ltd Full time

    Job Title: Water Treatment SpecialistCompany: Penguin Recruitment LtdLocation: London and surrounding areasJob Type: Full-timeSalary: £26,000-£31,000 per annumBenefits: Competitive salary, 28 days holiday, pension scheme, bonus scheme, company vehicle, fuel card, phone, tools, PPE, and laptopAbout the Role:We are seeking a skilled Water Treatment...

  • Water Treatment Specialist

    1 day ago

    London, Greater London, United Kingdom Penguin Recruitment Ltd Full time

    Job Title: Water Treatment SpecialistCompany: Penguin Recruitment LtdLocation: London and surrounding areasJob Type: Full-timeSalary: £26,000-£31,000 per annumBenefits: Competitive salary, 28 days holiday, pension scheme, bonus scheme, company vehicle, fuel card, phone, tools, PPE, and laptopAbout the Role:We are seeking a skilled Water Treatment...

  • Water Treatment Specialist

    1 day ago

    London, Greater London, United Kingdom Penguin Recruitment Ltd Full time

    Job Title: Water Treatment SpecialistCompany: Penguin Recruitment LtdLocation: London and surrounding areasJob Type: Full-timeSalary: £26,000-£31,000 per annumBenefits: Competitive salary, 28 days holiday, pension scheme, bonus scheme, company vehicle, fuel card, phone, tools, PPE, and laptopAbout the Role:We are seeking a skilled Water Treatment...

  • Water Treatment Specialist

    3 days ago

    London, Greater London, United Kingdom SDW Recruitment Full time

    Job OverviewWe are seeking a highly skilled Water Treatment Specialist to join our team at SDW Recruitment. As a key member of our organization, you will play a crucial role in ensuring the delivery of high-quality water treatment services to our clients.Key Responsibilities:Undertake a variety of works from basic plumbing and remedial works on water systems...

  • Water Treatment Specialist

    3 days ago

    London, Greater London, United Kingdom SDW Recruitment Full time

    Job OverviewWe are seeking a highly skilled Water Treatment Specialist to join our team at SDW Recruitment. As a key member of our organization, you will play a crucial role in ensuring the delivery of high-quality water treatment services to our clients.Key Responsibilities:Undertake a variety of works from basic plumbing and remedial works on water systems...

  • Laser Treatment Specialist

    4 weeks ago

    London, Greater London, United Kingdom Krasa Clinic Full time

    Job OverviewAbout the CompanyKrasa Clinic is a premier establishment in the field of aesthetic treatments, focusing on a comprehensive array of skin care services designed to enhance and rejuvenate the appearance of clients. The clinic prides itself on delivering tailored skin care solutions through a team of highly skilled professionals, utilizing...

  • Aesthetic Treatment Specialist

    4 weeks ago

    London, Greater London, United Kingdom ConsultingRoom Ltd Full time

    Position OverviewConsultingRoom Ltd is on the lookout for a skilled and knowledgeable Aesthetic Treatment Specialist to become a vital part of our esteemed and welcoming team. Our organization is recognized for its commitment to excellence in the aesthetic industry.Location: Central LondonCore Responsibilities:Administer advanced aesthetic procedures, such...

  • Aesthetic Treatment Specialist

    4 weeks ago

    London, Greater London, United Kingdom ConsultingRoom Ltd Full time

    Position OverviewConsultingRoom Ltd is on the lookout for a skilled and knowledgeable Aesthetic Treatment Specialist to become a vital part of our esteemed and welcoming team. Our organization is recognized for its commitment to excellence in the aesthetic industry.Location: Central LondonCore Responsibilities:Administer advanced aesthetic procedures, such...

  • Laser Treatment Specialist

    4 weeks ago

    London, Greater London, United Kingdom Krasa Clinic Full time

    Company OverviewKrasa Clinic is a premier establishment in London, dedicated to offering an extensive array of skin therapies designed to nurture, rejuvenate, and enhance the skin of our valued clients. Our commitment lies in accentuating natural beauty through tailored skincare solutions provided by a skilled team of professionals. Utilizing cutting-edge...

  • Water Treatment Specialist

    5 days ago

    London, Greater London, United Kingdom CBW Staffing Solutions Ltd Full time

    Job DescriptionJob Title: Water Treatment SpecialistCompany: CBW Staffing Solutions LtdLocation: LondonJob Type: Full-timeSalary: Up to £38,000 per annumJob Summary:We are seeking a highly skilled Water Treatment Specialist to join our team at CBW Staffing Solutions Ltd. As a Water Treatment Specialist, you will be responsible for ensuring the quality and...

  • Water Treatment Specialist

    6 days ago

    London, Greater London, United Kingdom CBW Staffing Solutions Ltd Full time

    Job DescriptionJob Title: Water Treatment SpecialistCompany: CBW Staffing Solutions LtdLocation: LondonJob Type: Full-timeSalary: Up to £38,000 per annumJob Summary:We are seeking a highly skilled Water Treatment Specialist to join our team at CBW Staffing Solutions Ltd. As a Water Treatment Specialist, you will be responsible for ensuring the quality and...

  • Laser Treatment Specialist

    4 weeks ago

    London, Greater London, United Kingdom Krasa Clinic Full time

    Company Overview: Krasa Clinic is a premier establishment in London, focusing on an extensive array of skin therapies designed to nurture, rejuvenate, and enhance the skin of our clientele. Mission: Our clinic is committed to promoting natural beauty through tailored skincare solutions, expertly delivered by a team of seasoned professionals. Position...

  • Support Specialist

    4 days ago

    London, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Specialist to join our team at Hestia Housing Support. As a Support Specialist, you will play a vital role in providing high-quality care and support to our service users with complex mental health needs.Key ResponsibilitiesManage a caseload of service users with diverse health and...

  • Support Specialist

    4 days ago

    London, Greater London, United Kingdom Hestia Housing Support Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Specialist to join our team at Hestia Housing Support. As a Support Specialist, you will play a vital role in providing high-quality care and support to our service users with complex mental health needs.Key ResponsibilitiesManage a caseload of service users with diverse health and...