Customer Support Specialist

4 weeks ago

Brighton, Brighton and Hove, United Kingdom Pupil Progress Full time
Company Overview

Pupil Progress, established by seasoned educators Brett Griffin and Barnaby Grimble, is an innovative educational technology platform aimed at transforming the teaching and learning landscape for educators, students, and parents. Our platform offers exam board-specific tracking of student progress at various levels, empowering educators to make informed decisions regarding curriculum strategies and teaching methodologies. We are committed to enhancing the educational journey of every student, ensuring they thrive not just in school but throughout their lives. Our mission is to provide a unified data source that spans from students to educational leaders, driving innovation, digital transformation, and quality assurance in education on a global scale.

Role Overview

This position presents an exciting opportunity to significantly contribute to a rapidly expanding Edtech organization. Collaborating closely with the founders, you will play a pivotal role in a company poised for substantial growth, gaining invaluable experience and enhancing your skill set while positively impacting the education sector on a national and international level. Joining our team means embracing personal responsibility and project ownership, with ample opportunities for advancement.

Position Purpose and Responsibilities

In this role, you will utilize our custom platform, working alongside our Chief Product Officer and Customer Success Manager. You will gain a comprehensive understanding of the platform's functionalities and be trained to provide exceptional support to our existing customers and trial users. Your primary focus will be to ensure that the advantages of our software are effectively communicated and, most importantly, experienced by users.

Key Responsibilities:

  • Developing tailored tracking solutions for various educational courses and exam boards.
  • Creating and quality assuring new tools that assist educators with tracking, reporting, and analysis.
  • Collaborating with web developers to ensure the quality of new features and address any bugs.
  • Providing technical support to our sales, marketing, and customer support teams.
  • Engaging directly with customers to understand their experiences and identify areas for improvement.
Qualifications and Skills

Benefits:

  • Competitive salary with commission opportunities.
  • Mentorship from experienced leaders in education and business.
  • Direct interaction with company founders, influencing the future direction of Pupil Progress.
  • Immediate responsibility and opportunities for continuous learning and development.
  • Pension scheme and career advancement prospects.
  • Employee Assistance Programme offering 24/7 confidential support for various needs.
  • Flexible working arrangements, including remote work options.
  • Generous holiday allowance, increasing with tenure.
  • A welcoming and collaborative team environment that values energy, fun, and openness.

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