Optical Customer Service Representative

1 day ago


Caerphilly, United Kingdom Zest Business Group Full time
Optical Customer Service Advisor Role

We are seeking a highly skilled and organized Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving returns queries in a timely and accurate manner, and ensuring that departmental KPIs are met.

Key Responsibilities:
  • Resolve returns queries in a timely and accurate manner by analyzing glasses and using company MI systems to provide the correct information and outcome.
  • Ensure that departmental KPIs are met on a daily and monthly basis.
  • Provide technical information regarding frames and lenses to opticians.
  • Supply advice on the dispensing of glasses to resolve queries from practices.
  • Build a rapport with key clients.
  • Deal with inbound calls and queries in a polite and efficient manner, ensuring the customer is left satisfied.
  • Interact with the supply chain across relevant sites.
  • Support the coaching and monitoring process within the returns team.
Requirements:
  • Previous experience as an Optical Assistant.
  • Attention to detail.
  • Organized.
  • Able to build rapport.
  • Good at multitasking.
  • Excellent customer service skills.
Package:

We offer a competitive salary between £20,000 to £23,000 for a 37.5 hour working week, Monday to Friday 9am to 5pm. This is an excellent opportunity for an Optical candidate to work within a different environment while still ensuring excellent standards of customer service at all times.



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