Optical Customer Service Representative
2 months ago
**Optical Customer Service Advisor Role**
We are seeking a highly skilled and experienced Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries in a timely and accurate manner, and ensuring that departmental KPIs are met.
Key Responsibilities:
- Resolve all returns queries in a timely, accurate, and consistent manner by analyzing glasses and using company MI systems to provide the correct information and outcome.
- Ensure that departmental KPIs are met on a daily and monthly basis.
- Provide technical information regarding frames and lenses to opticians.
- Supply advice on the dispensing of glasses to resolve queries from practices.
- Build a rapport with key clients.
- Deal with inbound calls and queries in a polite and efficient manner, ensuring that customers are left satisfied.
- Interact with the supply chain across relevant sites.
- Support the coaching and monitoring process within the returns team and ensure that calls made to stores comply with all relevant criteria.
Requirements:
- Previous experience as an Optical Assistant.
- Attention to detail.
- Organized.
- Able to build rapport.
- Good at multitasking.
- Excellent customer service skills.
Package:
- Working 37.5 hours a week.
- Monday to Friday, 9am to 5pm.
- Salary between £20,000 to £23,000.
-
Optical Customer Service Representative
3 weeks ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service Advisor RoleWe are seeking a highly skilled and experienced Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and efficient manner.Key...
-
Optical Customer Service Representative
3 weeks ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service Advisor RoleWe are seeking a highly skilled and experienced Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and efficient manner.Key...
-
Optical Customer Service Representative
3 weeks ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service Advisor RoleWe are seeking a highly skilled and experienced Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and efficient manner.Key...
-
Optical Customer Service Representative
3 weeks ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service Advisor RoleWe are seeking a highly skilled and experienced Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and efficient manner.Key...
-
Optical Customer Service Representative
1 month ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service Advisor RoleWe are seeking a highly skilled and organized Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving returns queries in a timely and accurate manner, and ensuring that...
-
Optical Customer Service Representative
1 month ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service Advisor RoleWe are seeking a highly skilled and organized Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving returns queries in a timely and accurate manner, and ensuring that...
-
Optical Customer Service Representative
1 month ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service Advisor RoleTo deliver exceptional customer service and resolve returns queries in a timely and accurate manner, ensuring glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.Key Responsibilities:Resolve returns queries in a timely and accurate mannerEnsure departmental...
-
Optical Customer Service Representative
1 month ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service Advisor RoleTo deliver exceptional customer service and resolve returns queries in a timely and accurate manner, ensuring glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.Key Responsibilities:Resolve returns queries in a timely and accurate mannerEnsure departmental...
-
Optical Service Advisor
1 month ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service SpecialistZest Business Group is looking for a dedicated Optical Customer Service Specialist to enhance our customer support team. Our organization focuses on delivering high-quality optical lenses and glazing solutions to opticians across the country.Key Responsibilities:Efficiently address and resolve product return...
-
Optical Service Advisor
2 months ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Service SpecialistZest Business Group is looking for a dedicated Optical Customer Service Specialist to enhance our customer support team. Our organization focuses on delivering high-quality optical lenses and glazing solutions to opticians across the country.Key Responsibilities:Efficiently address and resolve product return...
-
Optical Service Consultant
1 month ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Support SpecialistZest Business Group is looking for a dedicated Optical Customer Support Specialist to enhance our customer service team. Our organization is renowned for delivering high-quality optical lenses and glazing solutions to opticians across the country.Key Responsibilities:Effectively manage return inquiries with precisionAchieve...
-
Optical Service Consultant
2 months ago
Caerphilly, United Kingdom Zest Business Group Full timeOptical Customer Support SpecialistZest Business Group is looking for a dedicated Optical Customer Support Specialist to enhance our customer service team. Our organization is renowned for delivering high-quality optical lenses and glazing solutions to opticians across the country.Key Responsibilities:Effectively manage return inquiries with precisionAchieve...
-
Optical Assistant
1 month ago
Caerphilly, United Kingdom CV-Library Full timeA full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country. Optical Customer Service Advisor - Role To resolve all returns queries in a timely, accurate and consistent...
-
Optical Assistant
4 weeks ago
Caerphilly, United Kingdom Zest Business Group Full timeA full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country. Optical Customer Service Advisor - Role To resolve all returns queries in a timely, accurate and consistent...
-
Customer Service Representative
4 weeks ago
Caerphilly, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers through various channels, including phone,...
-
Customer Service Representative
4 weeks ago
Caerphilly, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers through various channels, including phone,...
-
Customer Service Representative
3 weeks ago
Caerphilly, United Kingdom Ecolab Full timeCustomer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences and satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing...
-
Customer Service Representative
2 months ago
Caerphilly, United Kingdom Ecolab Full timeJob SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team at Ecolab. As a Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences and satisfaction.Key Responsibilities:Respond promptly and professionally to customer inquiries via various...
-
Customer Service Representative
1 month ago
Caerphilly, United Kingdom Ecolab Full timeJob SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team at Ecolab. As a Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences and satisfaction.Key Responsibilities:Respond promptly and professionally to customer inquiries via various...
-
Domiciliary Optical Assistant
5 months ago
Caerphilly, United Kingdom ThirtyThree For Specsavers Full time**Role: Domiciliary Optical Assistant** **Area: South Wales area - ideally located in or around Caerphilly** **Status: Permanent role, working ideally 5 days per week, Monday to Friday - 8am to 6pm (commute included, flexibility required)** **Salary and benefits: £25,000 salary plus a company car after probation or car allowance** **(List of amazing...