Optical Customer Service Representative

2 months ago


Caerphilly, United Kingdom Zest Business Group Full time
Job Description

**Optical Customer Service Advisor Role**

We are seeking a highly skilled and experienced Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries in a timely and accurate manner, and ensuring that departmental KPIs are met.

Key Responsibilities:

  • Resolve all returns queries in a timely, accurate, and consistent manner by analyzing glasses and using company MI systems to provide the correct information and outcome.
  • Ensure that departmental KPIs are met on a daily and monthly basis.
  • Provide technical information regarding frames and lenses to opticians.
  • Supply advice on the dispensing of glasses to resolve queries from practices.
  • Build a rapport with key clients.
  • Deal with inbound calls and queries in a polite and efficient manner, ensuring that customers are left satisfied.
  • Interact with the supply chain across relevant sites.
  • Support the coaching and monitoring process within the returns team and ensure that calls made to stores comply with all relevant criteria.

Requirements:

  • Previous experience as an Optical Assistant.
  • Attention to detail.
  • Organized.
  • Able to build rapport.
  • Good at multitasking.
  • Excellent customer service skills.

Package:

  • Working 37.5 hours a week.
  • Monday to Friday, 9am to 5pm.
  • Salary between £20,000 to £23,000.


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