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Customer Service Ambassador

2 months ago

Manchester, United Kingdom Portico Corporate Reception Management Full time

Job Title: Welcome Host

Job Summary:

We are seeking a highly skilled and customer-focused Welcome Host to join our team at Portico Corporate Reception Management. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our clients and stakeholders, ensuring a seamless and welcoming experience for all visitors.

Key Responsibilities:

  • Provide a warm and professional welcome to clients and visitors, ensuring a positive first impression of our company.
  • Manage the reception area, including answering phone calls, responding to emails, and handling general inquiries.
  • Coordinate with internal teams to ensure smooth operations and efficient communication.
  • Maintain a high level of attention to detail, ensuring accuracy and quality in all aspects of the role.
  • Develop and maintain relationships with clients and stakeholders, providing exceptional customer service and support.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of providing exceptional service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
  • Flexibility to work a variety of shifts, including weekdays and occasional weekends.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary of £26,000 per annum.
  • A comprehensive benefits package, including pension contributions, life insurance, and enhanced annual leave.
  • Opportunities for professional development and growth within the company.
  • A dynamic and supportive work environment, with a team-oriented culture.