Support Worker

2 weeks ago

Richmond, Greater London, United Kingdom Look Ahead Care Support and Housing Full time
About the Role

We are seeking a highly skilled and compassionate Support Worker to join our Mental Health Service in Richmond. As a key member of our team, you will play a vital role in providing support to vulnerable individuals, helping them to maintain their independence and thrive in their daily lives.

Key Responsibilities
  • Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
  • Conduct initial and continuous assessments of needs and potential risks, agreeing levels of support and actions
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
  • Build supportive, trusting relationships with customers
  • Work proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills
  • Proactively develop links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
  • Empower customers to ensure they receive the service and benefits they are entitled to
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
  • Engage in learning and development activity to increase knowledge and skills
  • Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
  • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
Requirements
  • Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
About Us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation, we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive.

We have a strong social purpose and we live and work by our values:

  • We focus on Excellence and innovation.
  • We are Caring and Compassionate.
  • We are Inclusive and Trusted.
  • We work in Partnership and are One-Team.

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