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Healthcare Administration Coordinator

3 months ago

Borehamwood, Hertfordshire, United Kingdom Herts Health LTD Full time

Position Overview

Herts Health LTD is committed to delivering exceptional primary healthcare services to our community. We are seeking a dedicated and detail-oriented individual to join our organization as a Healthcare Administration Coordinator.

Key Responsibilities

Your role will involve assisting multiple general practice teams in enhancing their participation rates for national health screening initiatives by reaching out to patients who may be difficult to contact.

You will manage incoming documentation from hospitals and community health services utilizing our documentation management system.

Additionally, you will provide support to the service team on an as-needed basis, which may include temporary reception duties and assisting with scheduling changes and patient communications.

About Herts Health LTD

Herts Health LTD operates within the healthcare sector, supporting various practices in the region.

Our mission is to promote sustainable practices in primary healthcare.

Job Duties

Enhancing Screening Participation

  • Accessing the clinical system to generate reports using the population analysis tool.
  • Reaching out to patients who have not responded to health screening invitations.
  • Providing patients with information regarding the advantages of participating in health screening programs.
  • Scheduling appointments and addressing patient inquiries as per established protocols.
  • Documenting accurate notes in patient records that reflect the activities performed.
  • Reporting back to the team on recurring themes and successful outcomes.

Documentation Management

  • Utilizing the documentation management system to file and categorize correspondence according to established guidelines.
  • Identifying any outstanding actions during the documentation process and forwarding them appropriately.
  • Providing feedback to the team on common trends.

Additional Support

Occasionally, you will assist the reception team within the Enhanced Access Service, which may involve:

  • Communicating with patients regarding appointment changes.
  • Registering patients in the clinical system.
  • Creating referral and blood forms as per clinical directives.
  • Performing reception desk duties.

Candidate Profile

Experience Requirements

  • Experience working in a general practice environment.
  • Proficiency in managing clinical documentation using a documentation management system.
  • Familiarity with clinical systems.
  • Reception experience is preferred.

Qualifications

  • Minimum of 5 GCSEs at grades A-C (or equivalent).
  • Evidence of ongoing professional development.

Essential Skills

  • Excellent verbal and written communication skills.
  • Ability to empathize with patients.
  • Strong problem-solving skills.
  • Willingness to travel between locations as required.
  • Availability to work between 12:00 and 20:00.
  • Flexibility to cover some weekend shifts.