Healthcare IT Consultant

23 hours ago

Weymouth, Dorset, United Kingdom London Bridge Hospital Full time

Job Title: Consultant Solutions Analyst

Job Summary:

We are seeking a highly skilled Consultant Solutions Analyst to join our team at London Bridge Hospital. As a Consultant Solutions Analyst, you will play a critical role in supporting our consultants and medical secretaries, ensuring they have access to the necessary systems and technologies to provide exceptional patient care.

Key Responsibilities:

  • Assist in the implementation and support of systems and technologies deployed to consultants and medical secretaries.
  • Recommend process changes to improve the implementation, maintenance, and support of Consultant-facing equipment and technologies.
  • Assist in testing customer-related systems for facility-specific requirements.
  • Coordinate consultants and medical secretary service requests.
  • Document interactions with consultants and supporting medical secretaries to confirm needs are met.
  • Monitor and communicate trends and issues, providing timely response and resolution to provider issues identified and reported in ServiceNow.
  • Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection, and security compliance.
  • Ensure consultants and staff have access to appropriate patient data.
  • Contribute to division and facility strategic planning.
  • Responsible for planning, developing, tracking, and delivery of training for providers, hospital business partners, and Consultant office staff on new and current applications.
  • Partner with facility and division colleagues to enable a successful consultant experience and foster improved customer service interactions.

Requirements:

  • Minimum 3 years in a similar role.
  • Experience in working in and managing a changing environment.
  • Experience in an environment in the healthcare industry to physician support.
  • Prior experience supporting clinical applications with physicians.
  • Organisational skills and attention to detail.
  • Demonstrated ability to communicate effectively with clinical and information technology personnel.
  • Broad understanding of workflow and how systems are used in physician practices.

Why Join Us:

At London Bridge Hospital, we're committed to providing exceptional patient care and creating a positive work environment for our employees. As a Consultant Solutions Analyst, you'll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our hospital.

Benefits:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
  • Private Healthcare Insurance for treatment at our leading hospitals.
  • Private pension contribution which increases with length of service.
  • Season Ticket Loan and Cycle to Work scheme.
  • Group Life Assurance from day one.
  • Critical illness cover.
  • Enhanced Maternity and Paternity pay.
  • Corporate staff discount for all facilities including Maternity packages at The Portland.
  • Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
  • Discounts with over 800 major retailers.

Diversity and Inclusion:

We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. We're committed to creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

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