Shift Supervisor

7 days ago


Bristol, Bristol, United Kingdom Cobra Coffee - Starbucks Franchisee Full time
About the Role

Cobra Coffee, a proud Starbucks UK franchised partner, is seeking a skilled Shift Supervisor to join our team. As a Shift Supervisor, you will play a vital role in leading our team of baristas to deliver an exceptional customer experience.

Key Responsibilities
  • Lead Shifts with Confidence: Run shifts with a focus on customer satisfaction, ensuring a positive and welcoming environment for our customers.
  • Coach and Develop Team Members: Provide guidance and support to your team, helping them to develop their skills and knowledge to deliver exceptional customer service.
  • Solve Problems and Make Decisions: Use your problem-solving skills to address any issues that may arise during shifts, making decisions that prioritize customer satisfaction and team well-being.
  • Drive Store Operations: Collaborate with the Store Manager to set priorities and resources, ensuring the smooth operation of the store and driving profitability.
  • Ensure Quality and Safety: Maintain high standards of quality and safety, adhering to all operational policies and procedures to ensure the well-being of our customers and team members.
What We Offer
  • Competitive Salary and Benefits: Enjoy a competitive salary and benefits package, including 28 days holiday per year and a range of discounts and perks.
  • Opportunities for Growth and Development: Take advantage of comprehensive training and development opportunities to help you grow and succeed in your career.
  • Collaborative and Supportive Team Environment: Join a team that values collaboration, respect, and open communication, where you will be supported and encouraged to thrive.
Requirements
  • Previous Coaching or Supervisory Experience: Bring your experience and skills in a customer-facing role to lead and develop our team.
  • Excellent Communication and Interpersonal Skills: Demonstrate strong communication and interpersonal skills to build relationships with customers, team members, and stakeholders.
  • Problem-Solving and Decision-Making Skills: Show your ability to analyze problems, make informed decisions, and take action to drive results.

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