Customer Operations Manager
2 days ago
About the Role:
We are seeking a highly skilled and experienced Customer Operations Manager to join our team at ERIKS. As a key member of our operations team, you will be responsible for maintaining a strong relationship with our customers and sales staff, driving business growth and success.
Key Responsibilities:
- Lead and manage a team of customer operations professionals to deliver exceptional customer service and drive business growth.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with cross-functional teams to identify and capitalize on business opportunities.
- Manage and analyze key performance indicators (KPIs) to measure team performance and drive continuous improvement.
- Develop and maintain strong relationships with customers, sales staff, and other stakeholders to ensure seamless communication and collaboration.
- Identify and implement process improvements to increase efficiency and productivity.
- Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.
About You:
We are looking for a highly motivated and experienced professional with a strong background in customer operations, business development, and team leadership. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales staff, and other stakeholders.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Collaborative and inclusive team culture.
- Recognition and rewards for outstanding performance.
About ERIKS:
ERIKS is a leading Specialized Industrial Service Provider, offering a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.
Why Join ERIKS?
By joining ERIKS, you will be part of a dynamic and innovative organization that is committed to delivering exceptional customer service and driving business growth. You will have the opportunity to work with a talented and dedicated team, and to develop your skills and knowledge in a fast-paced and challenging environment.
-
Customer Inventory Manager
6 days ago
Wigan, Wigan, United Kingdom Saica Group Full timeJob SummaryWe are seeking a highly skilled Customer Inventory Controller to join our team at Saica Group. As a key member of our operations team, you will be responsible for managing our customer inventory, ensuring accurate and timely delivery of products to our customers.Key ResponsibilitiesManage and maintain accurate records of customer inventory...
-
Customer Inventory Manager
6 days ago
Wigan, Wigan, United Kingdom Saica Group Full timeJob SummaryWe are seeking a highly skilled Customer Inventory Controller to join our team at Saica Group. As a key member of our operations team, you will be responsible for managing our customer inventory, ensuring accurate and timely delivery of products to our customers.Key ResponsibilitiesManage and maintain accurate records of customer inventory...
-
Customer Support Operations Coordinator
4 weeks ago
Wigan, Wigan, United Kingdom Universal Business Team Full timeWe are seeking a motivated Customer Support Operations Coordinator to become a vital part of our team at Universal Business Team. Your primary role will be to assist the Aftercare Support Division in fulfilling our organizational objectives by consistently providing exceptional post-sales assistance to our clientele.Key Responsibilities:Addressing customer...
-
Customer Service Manager
2 weeks ago
Wigan, Wigan, United Kingdom Apcoa Parking Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Apcoa Parking. As a key member of our management team, you will be responsible for ensuring the smooth delivery of our contract and maintaining high-quality standards.Key ResponsibilitiesAssist the Customer Service Manager in ensuring the effective...
-
Customer Inventory Manager
4 days ago
Wigan, Wigan, United Kingdom Saica Group Full timeJob DescriptionJob SummaryCompany OverviewSaica Group is a leading manufacturer of sustainable packaging solutions, with a global presence and a strong commitment to innovation and customer satisfaction.Job ResponsibilitiesAs a Customer Inventory Controller, you will be responsible for managing the inventory levels of our customers, ensuring that they have...
-
Customer Inventory Manager
4 days ago
Wigan, Wigan, United Kingdom Saica Group Full timeJob DescriptionJob SummaryCompany OverviewSaica Group is a leading manufacturer of sustainable packaging solutions, with a global presence and a strong commitment to innovation and customer satisfaction.Job ResponsibilitiesAs a Customer Inventory Controller, you will be responsible for managing the inventory levels of our customers, ensuring that they have...
-
Transport Operations Manager
2 days ago
Wigan, Wigan, United Kingdom ArrowXL Full timeJob Summary:ArrowXL is seeking a highly skilled and experienced Transport Operations Manager to lead our Transport team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our Transport function, ensuring that our services are delivered efficiently and effectively.Key Responsibilities:Team Leadership:...
-
Transport Operations Manager
2 days ago
Wigan, Wigan, United Kingdom ArrowXL Full timeJob Summary:ArrowXL is seeking a highly skilled and experienced Transport Operations Manager to lead our Transport team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our Transport function, ensuring that our services are delivered efficiently and effectively.Key Responsibilities:Team Leadership:...
-
Site Operations Manager
6 days ago
Wigan, Wigan, United Kingdom Fawkes & Reece (North) Full timeAbout the RoleWe are seeking an experienced Site Manager to join our team at Fawkes & Reece (North). As a key member of our operations team, you will be responsible for managing our construction projects and ensuring they are delivered on time, within budget, and to the highest quality standards.Key ResponsibilitiesManage a site team, including tradesmen,...
-
Site Operations Manager
6 days ago
Wigan, Wigan, United Kingdom Fawkes & Reece (North) Full timeAbout the RoleWe are seeking an experienced Site Manager to join our team at Fawkes & Reece (North). As a key member of our operations team, you will be responsible for managing our construction projects and ensuring they are delivered on time, within budget, and to the highest quality standards.Key ResponsibilitiesManage a site team, including tradesmen,...
-
Transport Operations Manager
2 weeks ago
Wigan, Wigan, United Kingdom ArrowXL Full timeAs a key member of the ArrowXL team, you will be responsible for leading and motivating a team of skilled service delivery crews, First Line Managers, and Team Leaders. Your primary objective will be to ensure the efficient utilization of our fleet, effective resource planning, and cost control, while maintaining compliance with all relevant regulations.Key...
-
Duty Manager
12 hours ago
Wigan, Wigan, United Kingdom JD Gyms Full timeAbout the Role:The Duty Manager is a key member of the JD Gyms team, responsible for leading and managing the day-to-day operations of the gym. This includes assuming the responsibilities of the General Manager in their absence, driving commercial performance, and delivering operational excellence.Key Responsibilities:Lead and manage the day-to-day running...
-
Duty Manager
9 hours ago
Wigan, Wigan, United Kingdom JD Gyms Full timeAbout the Role:The Duty Manager is a key member of the JD Gyms team, responsible for leading and managing the day-to-day operations of the gym. This includes assuming the responsibilities of the General Manager in their absence, driving commercial performance, and delivering operational excellence.Key Responsibilities:Lead and manage the day-to-day running...
-
Catering Operations Manager
2 weeks ago
Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full timeExciting Opportunity at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation TrustWe are currently seeking a highly skilled and experienced Catering Supervisor to join our team at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. The successful candidate will be responsible for overseeing meal service to patients, staff, and...
-
Automotive Service Operations Manager
4 weeks ago
Wigan, Wigan, United Kingdom WeRecruit Auto Ltd Full time £32,000 - £35,000Automotive Service Operations Manager required for a leading vehicle repair and MOT facility.Working Hours: 45 hours per week, 5 days out of 6 with a designated day off during the week and closed on Sundays.Salary: Approximately £32,000 - £35,000 Basic plus performance-related bonuses.We are excited to present an opportunity for a dynamic and motivated...
-
Senior Credit Operations Manager
4 weeks ago
Wigan, Wigan, United Kingdom Axon Moore Full time £26,000 - £30,000Position OverviewWe are seeking a dedicated Senior Credit Operations Manager to join our dynamic team. This role is pivotal in ensuring the efficient management of credit operations within our organization.Key ResponsibilitiesOversee the timely collection of customer payments in accordance with established payment agreements.Accurately record receipts to...
-
Operational Manager
3 weeks ago
Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full timeAbout the Role We are seeking a highly motivated and experienced Operational Manager to join our dynamic team. In this crucial role, you will play a pivotal part in ensuring the smooth and efficient running of our operations. Key Responsibilities Develop and implement operational strategies to optimize service delivery and enhance patient care. Lead and...
-
Store Operations Manager
1 week ago
Wigan, Wigan, United Kingdom Vision Express Full timeJob Summary:As a Store Manager at Vision Express, you will be responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets.Key Responsibilities:Manage and motivate a team of colleagues to achieve sales targets and...
-
Route Operations Manager
1 week ago
Wigan, Wigan, United Kingdom Ad Warrior Full timeJob OverviewWe are seeking a skilled Bus Driver to join our team at Ad Warrior. As a key member of our operations team, you will be responsible for safely transporting passengers across our network of routes.Key Responsibilities:Operate a bus in a safe and efficient mannerProvide excellent customer service to passengersConduct pre- and post-trip inspections...
-
Route Operations Manager
1 week ago
Wigan, Wigan, United Kingdom Ad Warrior Full timeJob OverviewWe are seeking a skilled Bus Driver to join our team at Ad Warrior. As a key member of our operations team, you will be responsible for safely transporting passengers across our network of routes.Key Responsibilities:Operate a bus in a safe and efficient mannerProvide excellent customer service to passengersConduct pre- and post-trip vehicle...