Customer Operations Manager

2 days ago


Wigan, Wigan, United Kingdom ERIKS Full time

About the Role:

We are seeking a highly skilled and experienced Customer Operations Manager to join our team at ERIKS. As a key member of our operations team, you will be responsible for maintaining a strong relationship with our customers and sales staff, driving business growth and success.

Key Responsibilities:

  • Lead and manage a team of customer operations professionals to deliver exceptional customer service and drive business growth.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams to identify and capitalize on business opportunities.
  • Manage and analyze key performance indicators (KPIs) to measure team performance and drive continuous improvement.
  • Develop and maintain strong relationships with customers, sales staff, and other stakeholders to ensure seamless communication and collaboration.
  • Identify and implement process improvements to increase efficiency and productivity.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.

About You:

We are looking for a highly motivated and experienced professional with a strong background in customer operations, business development, and team leadership. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales staff, and other stakeholders.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Collaborative and inclusive team culture.
  • Recognition and rewards for outstanding performance.

About ERIKS:

ERIKS is a leading Specialized Industrial Service Provider, offering a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Why Join ERIKS?

By joining ERIKS, you will be part of a dynamic and innovative organization that is committed to delivering exceptional customer service and driving business growth. You will have the opportunity to work with a talented and dedicated team, and to develop your skills and knowledge in a fast-paced and challenging environment.



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