Travel Operations Manager

2 months ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

About the Role

We are seeking an experienced Assistant Manager to join our successful teams in our branches. As a key member of our management team, you will assist the branch manager in coaching and developing a team of consultants, ensuring that the company's high standards are maintained.

Key Responsibilities

  • Maximise sales and assist the branch manager in ensuring the overall profitability of the branch
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assist with the supervision, coaching, and development of branch staff
  • Identify and meet customers' needs by providing exceptional customer service at all times
  • Participate in promotional events and activities to increase exposure of the branch
  • Use social media to promote offers, generate customer engagement, and sales leads
  • Lead by example in achieving individual sales targets and objectives
  • Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained
  • Ensure excellent customer service experience is provided at all times
  • Attend managers' meetings, conferences, and other promotional events as required
  • Effectively perform administrative duties
  • Undertake any other duties that may fall into the job criteria
  • Conform with all company policies and procedures, including health and safety
  • Treat all employees, customers, and suppliers with dignity and respect

Competencies and Experience

  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of employees to maximise job satisfaction and performance
  • Competent IT skills

Requirements

  • At least 2 years' experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer-focused
  • Problem-solving
  • Good leadership skills and experience of working within a supervisory role
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)

  • Travel Consultant

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Title: Travel ConsultantAbout the Role:We are seeking an experienced Travel Consultant to join our successful teams in our branches. As a Travel Consultant, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.Key Responsibilities:Build and maintain...

  • Travel Consultant

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Title: Travel ConsultantAbout the Role:We are seeking an experienced Travel Consultant to join our successful teams in our branches. As a Travel Consultant, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.Key Responsibilities:Build and maintain...

  • Travel Sales Expert

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Title: Travel ConsultantJob Summary: We are seeking an experienced Travel Consultant to join our successful teams in our branches. As a Travel Consultant, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.Key Responsibilities:Build and maintain relationships...

  • Travel Industry Professional

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Title: Travel ConsultantAbout the Role:We are seeking an experienced Travel Consultant to join our successful teams in our branches. As a Travel Consultant, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.Key Responsibilities:Build and maintain...

  • Travel Industry Professional

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleWe are seeking an experienced Travel Consultant to join our successful teams in our branches. As a key member of our team, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.Your Key ResponsibilitiesBuild and maintain relationships with customers to...

  • Travel Industry Professional

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleWe are seeking an experienced Travel Consultant to join our successful teams in our branches. As a key member of our team, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.Your Key ResponsibilitiesBuild and maintain relationships with customers to...

  • Travel Industry Sales Professional

    7 days ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the Role:We are seeking an experienced Travel Consultant to join our successful teams in our branches.As a Travel Consultant, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.You will work as part of a team to drive business through social media, events...

  • Travel Industry Marketing Professional

    2 months ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking two Digital Marketing Executives to join our team and contribute to the success of our email marketing campaigns. As a key member of our marketing team, you will be responsible for creating and executing email marketing strategies that drive engagement and conversion.Key ResponsibilitiesDevelop and implement email...

  • Travel Industry Marketing Professional

    2 months ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking two Digital Marketing Executives to join our team and contribute to the success of our email marketing campaigns. As a key member of our marketing team, you will be responsible for creating and executing email marketing strategies that drive engagement and conversion.Key ResponsibilitiesDevelop and implement email...

  • Virtual Contact Centre New to Travel Programme

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Unlock Your Travel Career PotentialAre you eager to start a career in travel but lack industry experience? Our New to Travel Programme is designed for you.This six-month intensive training schedule is fully paid and open to candidates with one year's sales or target experience. You'll receive comprehensive classroom training, learning about our systems,...

  • Virtual Contact Centre New to Travel Representative

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Unlock Your Travel Career PotentialAre you eager to embark on a career in travel, but lack experience in the industry? Our New to Travel Programme is the perfect opportunity for you to gain the skills and knowledge needed to succeed as a Travel Consultant.Programme OverviewThis six-month intensive training schedule is designed for individuals with a passion...

  • Virtual Contact Centre New to Travel Representative

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Unlock Your Travel Career PotentialAre you eager to embark on a career in travel, but lack experience in the industry? Our New to Travel Programme is the perfect opportunity for you to gain the skills and knowledge needed to succeed as a Travel Consultant.Programme OverviewThis six-month intensive training schedule is designed for individuals with a passion...

  • Digital Project Lead

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Hays Travel is seeking a Digital Delivery Project Manager to contribute to our dynamic Technology Team. In this role, you will oversee the successful execution of digital projects that enhance user experiences and drive business growth within the travel industry. You'll lead a team dedicated to developing and maintaining high-quality websites and digital...

  • Virtual Contact Centre New to Travel Representative

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleWe are seeking a highly motivated and target-driven individual to join our Hays Travel team as a New to Travel Programme participant. This is a fantastic opportunity for those looking to start a career in travel, but lack previous industry experience.What You'll DoAs a New to Travel Programme participant, you will receive intensive classroom...

  • Virtual Contact Centre New to Travel Representative

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleWe are seeking a highly motivated and target-driven individual to join our Hays Travel team as a New to Travel Programme participant. This is a fantastic opportunity for those looking to start a career in travel, but lack previous industry experience.What You'll DoAs a New to Travel Programme participant, you will receive intensive classroom...

  • Virtual Contact Centre New to Travel Career Opportunity

    1 week ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job OpportunityNew to Travel ProgrammeHays Travel is seeking a target-driven individual with a passion for travel to join our New to Travel Programme. This six-month intensive training schedule is designed for those with sales or target experience who want to pursue a career in travel.During the programme, you will receive classroom training on our systems,...

  • Cruise Team Leader

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Title: Cruise Team Leader - Sales and OperationsHays Travel, the UK's largest independent travel agency, is seeking a confident and sales-driven individual to join our team as a Cruise Team Leader - Sales and Operations.About the Role:As a Cruise Team Leader - Sales and Operations, you will be responsible for managing and developing a team of agents,...

  • Cruise Team Leader

    1 week ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by...

  • Cruise Team Leader

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a highly motivated and experienced leader to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of sales agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead...

  • Cruise Team Leader

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a confident and sales-driven individual to lead our Vista Sales Call Centre team. As a Cruise Team Leader, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.Key ResponsibilitiesSupervise and lead by example while motivating a...