Customer Operations Enhancement Analyst

4 weeks ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time

About Allwyn UK:

Allwyn UK is a prominent player in the lottery sector, part of the Allwyn Entertainment Group, which operates across multiple countries including Austria, the Czech Republic, Greece, Cyprus, and Italy. We are dedicated to transforming the National Lottery experience and ensuring that our operations contribute positively to society.

Role Overview:

The Service Improvement team plays a crucial role in assessing and enhancing the effectiveness, efficiency, and quality of Customer Operations. This team is tasked with optimizing customer interactions and ensuring high levels of satisfaction while promoting responsible gaming practices. The focus will be on implementing initiatives that drive performance improvements within Customer Operations.

Key Responsibilities:

  • Identify and implement enhancements to the experiences of Participants, Players, and Retailers.
  • Promote self-service opportunities to minimize the need for customer contact.
  • Ensure first contact resolution across all channels, managing a portfolio of projects to deliver timely and accurate information.
  • Conduct functional reviews to streamline operations.
  • Support the Service Delivery Manager in planning and coordinating business improvement initiatives.
  • Act as a subject matter expert in company-led programs, ensuring the interests of Customer & Retail Care are prioritized.
  • Maintain compliance with documented processes and assist in audit reviews.
  • Manage the governance and content of the knowledge management system.
  • Assist in identifying and managing risks and compliance issues.
  • Facilitate workshops with internal and external stakeholders.

Success Metrics:

  • Evaluate changes impacting the department to ensure minimal disruption to key performance indicators.
  • Deliver continuous service improvements in alignment with departmental goals.
  • Conduct process reviews to meet regulatory expectations.
  • Ensure timely and accurate creation of content for the Knowledge Centre to maximize its utility.

Essential Skills and Experience:

  • Proven experience in process improvement methodologies, such as Lean Six Sigma.
  • Proficient in using advanced presentation and documentation tools.
  • Experience managing projects from conception through to implementation.
  • Familiarity with testing, verification, and validation techniques.
  • Ability to create comprehensive Business Requirement Documents (BRD).
  • Knowledge of project management methodologies.
  • Understanding of Business Process Management (BPM) and tools like iGrafx.

  • Customer Operations Enhancement Analyst

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About Allwyn UK:Allwyn UK is a prominent entity within the Allwyn Entertainment Group, a leading international lottery operator with a strong foothold in various countries. We are dedicated to transforming the National Lottery experience, ensuring it serves the greater good effectively.Role Overview:The Service Improvement team plays a crucial role in...

  • Customer Operations Enhancement Analyst

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About Allwyn UK: Allwyn UK is a prominent player in the lottery sector, part of the Allwyn Entertainment Group, which operates across multiple countries including Austria, the Czech Republic, Greece, Cyprus, and Italy. We are dedicated to revolutionizing the National Lottery experience, focusing on delivering positive societal impact through our...

  • Process Enhancement Analyst

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Addition+ Full time

    We are excited to announce an opportunity with Addition+, a prominent player in the FMCG sector, for the role of Process Enhancement Analyst. This position offers a chance to contribute to a leading organization that excels in Retail and Digital E-commerce, ensuring a seamless experience for users by providing accessible services and products across various...

  • Senior Financial Operations Analyst

    3 days ago

    Watford, Hertfordshire, United Kingdom Vitae Financial Recruitment Full time

    Senior Financial Operations Analyst Job DescriptionVitae Financial Recruitment is seeking a highly skilled Senior Financial Operations Analyst to join our team. As a Senior Financial Operations Analyst, you will be responsible for ensuring the accuracy and completeness of financial data for our global retailer client.Key Responsibilities:Partner with the...

  • Senior Financial Operations Analyst

    3 days ago

    Watford, Hertfordshire, United Kingdom Vitae Financial Recruitment Full time

    Senior Financial Operations Analyst Job DescriptionVitae Financial Recruitment is seeking a highly skilled Senior Financial Operations Analyst to join our team. As a Senior Financial Operations Analyst, you will be responsible for ensuring the accuracy and completeness of financial data for our global retailer client.Key Responsibilities:Partner with the...

  • Customer Operations Specialist

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Key ResponsibilitiesProcess Optimization: Identify and promote...

  • Service Enhancement Expert

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Brook Street UK Full time

    Position OverviewBrook Street UK is seeking a Service Improvement Specialist to enhance the operational efficiency of our customer service functions.The Service Improvement Team plays a crucial role in assessing and refining the effectiveness and quality of our customer operations.This team is dedicated to:Continuously evaluating service delivery...

  • Service Enhancement Specialist

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Brook Street UK Full time

    Position OverviewBrook Street UK is seeking a Service Improvement Specialist to contribute to a dynamic team focused on enhancing operational performance.The Service Improvement Team plays a crucial role in the ongoing assessment of the effectiveness, efficiency, and quality of customer operations.This team is dedicated to:Continuously analyzing and refining...

  • Service Enhancement Consultant

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Brook Street UK Full time

    Position OverviewBrook Street UK is seeking a Service Improvement Specialist to enhance our operational capabilities.The Service Improvement Team plays a crucial role in assessing and refining the effectiveness, efficiency, and quality of our Customer Operations services.This team is dedicated to:Continuously evaluating service delivery processes.Enhancing...

  • Service Enhancement Expert

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Brook Street UK Full time

    Position OverviewBrook Street UK is seeking a Service Improvement Specialist to enhance the operational efficiency of our client’s services.The Service Improvement Team plays a crucial role in assessing and refining the effectiveness and quality of customer operations.This team is dedicated to:Continuously evaluating the performance of customer service...

  • Service Enhancement Consultant

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Brook Street UK Full time

    Position OverviewBrook Street UK is seeking a dedicated Service Improvement Specialist to enhance our operational capabilities.The Service Improvement Team plays a crucial role in consistently assessing the performance, efficiency, and quality of our Customer Operations.This team is tasked with:Evaluating current processes to identify areas for...

  • Service Enhancement Consultant

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Brook Street UK Full time

    Position OverviewBrook Street UK is seeking a Service Improvement Specialist to contribute to our dynamic team.The Service Improvement Department plays a crucial role in the ongoing assessment of the effectiveness, efficiency, and quality of our Customer Operations functions and services.This team is dedicated to enhancing the customer journey and ensuring...

  • Service Enhancement Consultant

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Brook Street UK Full time

    Position Overview:Brook Street UK is seeking a dedicated Service Improvement Specialist to become a vital part of our dynamic team. Role Responsibilities:The Service Improvement team plays a crucial role in the ongoing assessment of the effectiveness, efficiency, and quality of Customer Operations activities and services. This team is tasked with enhancing...

  • Service Delivery Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Analyst to join our team at Allwyn UK. As a key member of our Service Improvement team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our Customer Operations activities and services.Key ResponsibilitiesProcess Optimization: Identify and promote...

  • Lead Financial Analyst

    4 weeks ago

    Watford, Hertfordshire, United Kingdom TJX Companies, Inc. Full time

    Lead Financial Analyst - Business InsightsTJX Companies, Inc. is seeking a Lead Financial Analyst to enhance their Business Insights team. In this pivotal role within Business Planning and Analysis, you will be instrumental in delivering financial evaluations and developing business cases that inform strategic choices for the organization.Position...

  • Lead Financial Analyst

    4 weeks ago

    Watford, Hertfordshire, United Kingdom TJX Companies, Inc. Full time

    Lead Financial Analyst - Business InsightsTJX Companies, Inc. is seeking a Lead Financial Analyst to enhance their Business Insights team. In this pivotal role within Financial Planning and Analysis, you will be instrumental in delivering financial insights and developing business cases that inform strategic choices across the organization.Position...

  • Financial Analyst

    1 week ago

    Watford, Hertfordshire, United Kingdom MRK Associates Full time

    Job DescriptionMRK Associates is proud to partner with a leading retail company renowned for its innovative approach and commitment to excellence. We are currently seeking a dedicated and proactive Financial Analyst - Operations to join their dynamic team in a 12-month fixed-term contract to cover Maternity Leave.The Financial Analyst - Operations will...

  • Revenue Analyst

    1 month ago

    Watford, Hertfordshire, United Kingdom Hilton - Regional Office Europe Full time

    Are you interested in joining a company who has been consistently recognised for its exceptional workplace culture and was recently named World's Best Workplace by Great Places to Work and Fortune Magazine? Are you interested in joining an organisation with a proven commitment to sustainability, driving responsible travel globally and creating a positive...

  • Customer Operations Improvement Specialist

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Brook Street UK Full time

    Position Overview:Brook Street UK is seeking a dedicated Service Improvement Specialist to enhance our dynamic team. Role Responsibilities:The Service Improvement team plays a crucial role in consistently evaluating the effectiveness, efficiency, and quality of Customer Operations activities and services. This team is pivotal in optimizing the customer...

  • Senior Financial Operations Specialist

    5 days ago

    Watford, Hertfordshire, United Kingdom Vitae Financial Recruitment Full time

    Job DescriptionJob Title: Senior Financial Operations AnalystCompany: Vitae Financial RecruitmentJob Type: Full-timeLocation: Remote (Hybrid working)Salary: £45-£50kpa plus benefitsAbout the Role:We are seeking a highly skilled Senior Financial Operations Analyst to join our team. As a Senior Financial Operations Analyst, you will be responsible for...