Infrastructure Systems Engineer

1 week ago

Coventry, Coventry, United Kingdom Coventry Building Society Full time
About the Role

As a Technical Operations Specialist within the established Application Support team at Coventry Building Society, you will provide a deep level of technical expertise in owning complex production incidents, collaborating with other technical teams to troubleshoot and ensure a complete resolution. You will support our product teams with delivery work and run small projects to resolve ITIL defined service problems, allocating tasks to colleagues and ensuring completion of work to agreed quality criteria and timescales.

Key Responsibilities
  • Own and resolve complex production incidents, collaborating with other technical teams to ensure complete resolution.
  • Support product teams with delivery work, including running small projects to resolve ITIL defined service problems.
  • Allocate tasks to colleagues and ensure completion of work to agreed quality criteria and timescales.
  • Continually assess ways of working to develop or revise artefacts and processes that improve both your own and the wider team's efficiency and effectiveness.
Requirements
  • Knowledge of systems management procedures in a large commercial and mission-critical environment.
  • Familiarity with the ITIL based service management framework and change control, release procedures and tools.
  • Ability to demonstrate capacity planning, performance tuning and proactive monitoring of solutions.
  • Proactive approach, with a desire to develop and improve processes, and a willingness and aptitude to learn new systems and further your knowledge.
  • Ability to work under broad direction and exercise substantial personal responsibility.
  • Flexibility in approach to working hours to meet your own objectives and assist colleagues in meeting their objectives.
Technical Requirements
  • Good IT Infrastructure skill set with Windows Server 2008R2, 2012 R2, 2016, 2019 &/or 2022.
  • Standard Infrastructure operations technologies (e.g., AD, DNS, DHCP, etc.).
  • HP Server / Blade / Cluster Technology.
  • SharePoint (2007,2013, SP Online).
  • Experience supporting applications/platforms within AWS and Azure.
  • Service Now.
  • Ansible / PowerShell scripting.
  • SQL Server Database (2016 & 2019) installation & management.
  • IIS, COM, web browser,.net and associated Internet/Intranet technology.
  • Knowledge/experience with Web/Email security platforms.
  • Experience working with VMware Virtualisation.

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